SURBHI GUPTA
Noida,UP
Summary
Seasoned HR professional with over 13 years of experience in strategic human resource management, talent acquisition, performance management, and organizational development. Adept at fostering a high-performance work culture, enhancing employee engagement, and aligning HR practices with business goals. Proven track record of leading HR functions across the fashion and retail industry, driving initiatives that enhance employee satisfaction and optimize business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head HR | Senior Human Resources Manager
E-SCOOT RENTALS SOLUTIONS | ECO EVOLS PRIVATE LIMITED
Saket
09.2023 - Current
- Spearheading PAN India staff recruitment across all hierarchical levels, from junior to senior positions
- Lead talent acquisition strategies, driving the recruitment of top-tier talent to meet business demands and ensuring a streamlined onboarding process
- Committed to fostering a dynamic and inclusive workplace where every employee feels valued and empowered. Always focus on building robust HR strategies that align with our business goals, nurturing talent, and driving continuous improvement in our employee experience.
- Develop and enforce HR policies and procedures that comply with labor laws while promoting company culture and values
- Foster employee engagement through ongoing training and development programs, driving professional growth and career progression
- Investigated complaints of discrimination or harassment brought forward by employees or external sources.
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
- Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
- Led the implementation of a HRIS system to improve data collection efficiency.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Assisted with the development of succession planning strategies for key positions within the organization.
- Monitored payroll processing functions in order to ensure accurate payment of wages.
- Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
- Developed strategies for recruiting top talent from both internal and external sources.
- Prepared reports summarizing employee data relevant to turnover rates, absenteeism levels.
- Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Coordinated employee benefits programs, including health insurance and retirement plans.
Corporate Manager- HR
MODI MALL
Noida
05.2022 - 08.2023
- Led process improvement initiatives to increase operational effectiveness and optimize resource utilization within the organization.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.
- Managed cross-functional teams for successful project completion, resulting in improved company performance.
- Enhanced employee productivity by implementing comprehensive training programs and offering professional development opportunities.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Corporate HR Manager
Modi Hotel and MDPL
04.2020 - 04.2022
- Lead the full recruitment life-cycle from sourcing strategies, to talent recruitment
and acquisition to interview preparation, negotiation, offer, and Onboarding. - Writing job descriptions and posting in various job portals and network groups calling candidates and explaining the opportunity in detail as well as assessing
the candidate profile. - Coordinating interviews with the hiring managers and following up on the interview feedback.
- Helping the candidate prepare for interviews and updating timely feedback to the candidates.
- Built and executed sourcing, assessment, and closing approaches.
Coordinated interviews for positions within the company.
Software expertise- KEKA and Talent Recruit - Administered employee recognition programs to boost morale and acknowledge outstanding performance levels.
- Facilitated communication between management and staff regarding changes in company policies or pertinent organizational updates.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Corporate HR Manager
Modi EV/ Modipur Hotels
01.2018 - 03.2020
- Worked effectively in fast-paced environments.
- Ensured compliance with labor laws through diligent monitoring and enforcement of company policies.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Managed benefits administration, resulting in cost savings and enhanced employee retention rates.
- Improved employee satisfaction by implementing effective human resources policies and procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
HR Manager
Modipur Solar Lamps & Modipur Hotels
04.2015 - 12.2017
- Implemented diversity initiatives within the recruitment process, resulting in a more inclusive workforce that fosters innovation and collaboration.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed and resolved complex employee relations issues, resulting in reduced workplace conflicts and increased productivity.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
- Monitored and handled employee claims involving performance-based.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- To take care of the end to end recruitment process for the departments like travel, healthcare etc. Engaged into staffing for support and research hiring, to understand and fulfill the needs of the business.
- Execute the hiring strategies to maintain the source mix (vendor hiring, references, walkin etc.)
Role:
• Using online portals for finding right talent
• Coordinating for interviews with the business leaders
• Documentation, joining
• Sourcing, screening, and closing external candidates.
• Vendor Management end to end
• Networking with hired candidates for reference pool
• Salary negotiations
• Collaborate with business leaders
• Maintaining systematic & comprehensive database of candidates
HR Officer
DMA
Rampur
01.2013 - 03.2015
PA Cum HR
DMA
Rampur
04.2012 - 01.2013
Manager Coordinator
CA Gaurav Gupta & Associate
04.2011 - 03.2012
Executive (Recruitment- Part Time)
RIL
08.2009 - 02.2010
Education
Advanced Certification - Digital Marketing and Communication
MICA
07.2024
MBA - Management, Business Administration, HR & Finance
IFTM
01.2009
Bachelor of Commerce -
Hindu College
01.2007
Business Programming -
DOEACC Society
Skills
- Talent Acquisition & Retention
- Employee Relations & Engagement
- Performance Management Systems
- HR Policy & Compliance
- Compensation & Benefits
- Training & Development
- HR Data Analytics
- Labor Law & Employment Regulations
- Recruitment life cycle
- Training programs
- Payroll management
- Human Resources Operations
Accomplishments
- Received appreciation from the Founder, GM-HR, and CEO for crafting a comprehensive and impactful business proposal.
- Commended by the Founder for implementing effective cost-saving and cost-cutting measures, resulting in significant financial benefits for the organization.
- Recognized for consistently coming forward and actively working on every proposal, showcasing dedication and initiative.
- Praised for always putting up and successfully executing new implementation strategies, enhancing operational efficiency and organizational growth.
Certification
- Successfully competed the certification in SAPHCM & HR Success factor Training Course from Kodak Consulting.
- Attended Workshop on Power BI, Advanced MS Excel Ai from Skill Nations.
Timeline
Head HR | Senior Human Resources Manager
E-SCOOT RENTALS SOLUTIONS | ECO EVOLS PRIVATE LIMITED
09.2023 - Current
Corporate Manager- HR
MODI MALL
05.2022 - 08.2023
Corporate HR Manager
Modi Hotel and MDPL
04.2020 - 04.2022
Corporate HR Manager
Modi EV/ Modipur Hotels
01.2018 - 03.2020
HR Manager
Modipur Solar Lamps & Modipur Hotels
04.2015 - 12.2017
HR Officer
DMA
01.2013 - 03.2015
PA Cum HR
DMA
04.2012 - 01.2013
Manager Coordinator
CA Gaurav Gupta & Associate
04.2011 - 03.2012
Executive (Recruitment- Part Time)
RIL
08.2009 - 02.2010
Advanced Certification - Digital Marketing and Communication
MICA
MBA - Management, Business Administration, HR & Finance
IFTM
Bachelor of Commerce -
Hindu College
Business Programming -
DOEACC Society
- Successfully competed the certification in SAPHCM & HR Success factor Training Course from Kodak Consulting.
- Attended Workshop on Power BI, Advanced MS Excel Ai from Skill Nations.
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