Surbhi Tripathi
Jaipur
Summary
Two times salesforce certified engineer committed to ensuring that networks using the Salesforce Platform and other tools run smoothly and effectively to better support the teams success and entire business.
Overview
6
6
years of professional experience
Work History
Software Engineer
Metacube Software Pvt. Ltd.
07.2022 - Current
- Worked as POC for all salesforce admin related task in U.S shift.
- Created monthly and weekly matrix report for client.
- Developed triggers, process builders and flow as required.
- Implemented automated escalation and alert notification to measure customer satisfaction.
- Performed requirement gathering and connecting with clients whenever required with team.
- Worked on custom objects, application and custom report type. Dealt with queues, groups and created assignment rules, email alerts and templates for case management.
Assistant Manager
Jaipur Rugs Pvt. Ltd.
05.2018 - 04.2022
- Handled a team including web designers, developers and robotic automation engineer.
- Performed routine Salesforce data management tasks
- Managed Salesforce application user profiles, roles, permissions, validation rules.
- Created profiles and implemented object level, field-level and record-level security and managed roles visibility settings.
- Created various dashboard per requirement of user and business need.
- Increased customer satisfaction by resolving issues.
- Integrated amazon S3, Outlook, Whatsapp, Tableau and mailchimp with salesforce.
- Understanding of workflows, flow builder, process builder and approval processes.
- Provided remote training through creating training materials and running training sessions
- Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
- Data insert, upsert and export.
Education
Bachelor of Science - Computer Science
Poornima College of Engineering
Jaipur05.2018
Higher Secondary - Science & Maths
Kendriya Vidyalaya
Bhilwara04.2014
Skills
- Business requirement gathering & analysis
- Customer training & Support
- JIRA
- GitHub
- Leadership
- Team Management
- Project Organization
Certifications
- Certified Administrator
- Certified Service Cloud Consultant
Timeline
Software Engineer
Metacube Software Pvt. Ltd.
07.2022 - Current
Assistant Manager
Jaipur Rugs Pvt. Ltd.
05.2018 - 04.2022
Bachelor of Science - Computer Science
Poornima College of Engineering
Higher Secondary - Science & Maths
Kendriya Vidyalaya
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