Summary
Overview
Work History
Education
Skills
Timeline
Generic

Surender Singh

Category Sales
Gurgaon

Summary

A result oriented sales & Operation professional with over 9 years of experience in hospitality and start ups . An enthusiastic person who believes in commitment,desire and passion.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Category Head

oyo hotels & homes pvt ltd
Delhi
09.2020 - Current
  • Built Business/ Funnel - Facilitated the ground teams across Pan india in closing the Film productions,Events & weddings accounts
  • Events Channel - Identified sizable events/ sports associations that will help build business in 2021
  • Identified New Channels - Built the Health Care business/ Quarantine facilities (Outreach - Central, State Governments Hospitals) at OYO.
    (Generated INR 12 Cr through these projects).
  • Foreign Missions(Embassies) - Reached out to Embassies in order to support stranded Nationals and establish relations.
  • Facilitated centrally driven projects (Tenders, Government Accounts, Events of Government entities & Ministries)

MMCEO

oyo hotels & homes pvt ltd
New delhi
02.2019 - 09.2020
  • Leadership
    Built & Led the team of 15 demand manager ensuring month on month deliverables - Built the best team across India.
    Built relationships across 2 other verticals for the smooth functioning of the team which helped us have sustainable growth.
    Lowest attrition rate for the team - This contributed to the overall attrition rate across India.
  • Corporate & Retail sales & new acquisitions - B2B
    Created a sales network of corporate & travel agents and closed the deals worth 15CR revenue for the organization in a span of one year.
    Managed the NCR belt - catering the enterprise (providing solutions) across India, responsible for delivering monthly targets.
  • Retention of accounts
    100% Retention of accounts - Successfully retained all the accounts in portfolio, ensuring customer experience for all the accounts
    Lowest Unhappy Score - Identified and conducted guest delight activities for all the Accounts having a strong monthly potential.
  • Identified New Channels- Incremental Business
    Successfully built events business which helped us grow 200% and grew the hub’s overall revenue.
    Incremental Revenue 20% from College project (Students coming for summer internship/ final placed students to new cities)
    Helped new age start ups to expand through our MWS Team- Providing office spaces

Executive Director

Maple hotel & Resort
New delhi
04.2018 - 01.2019
  • Opened a 18 room property with huge banquet space of more than 80000 sq.ft
  • Responsible for overall P&L of the property.
  • Responsible for overall sales & marketing of the property.
  • Responsible for hiring and training of the staff.
  • Responsible for arranging funds for overall smooth operation of the organization

Sales General Manager

Tivoli hotels & Resort pvt ltd
New delhi
12.2014 - 04.2018
  • Provides day to day supervision and direction to the operation & Sales Team.
  • This includes hiring, conducting performance evaluations, performance management, etc .
  • Responsible for the Room & banquet sales through weddings and corporate events.
  • Responsible for achieving the targets made by organization .
  • Assisting in the development of banquet menus and pricing with the head chef .
  • Huge banqueting space of more than 1 lakh sq. ft.
  • Represents the hotel at selected trade shows that provide a networking opportunity and a means to highlight the Hotel's presence in the market

Management Trainee/Asst Manager Sales

The Grand Hyatt
New delhi
07.2011 - 12.2014
  • Got promoted from management training programme
  • Responsible for achieving the target made by the management .
  • mainly responsible for room sales through corporate and travel agents.
  • worked in all the major department of hotel during management training programme
  • huge inventory of rooms 390 and banqueting

Education

Bachelor in Hotel Management - Hotel Management

BCIHMCT
New Delhi
07.2008 - 06.2011

Skills

Category growth

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Timeline

Category Head

oyo hotels & homes pvt ltd
09.2020 - Current

MMCEO

oyo hotels & homes pvt ltd
02.2019 - 09.2020

Executive Director

Maple hotel & Resort
04.2018 - 01.2019

Sales General Manager

Tivoli hotels & Resort pvt ltd
12.2014 - 04.2018

Management Trainee/Asst Manager Sales

The Grand Hyatt
07.2011 - 12.2014

Bachelor in Hotel Management - Hotel Management

BCIHMCT
07.2008 - 06.2011

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Surender SinghCategory Sales