Surender Singh
Category Sales
Gurgaon
Summary
A result oriented sales & Operation professional with over 9 years of experience in hospitality and start ups . An enthusiastic person who believes in commitment,desire and passion.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Category Head
oyo hotels & homes pvt ltd
Delhi
2020.09 - Current
- Built Business/ Funnel - Facilitated the ground teams across Pan india in closing the Film productions,Events & weddings accounts
- Events Channel - Identified sizable events/ sports associations that will help build business in 2021
- Identified New Channels - Built the Health Care business/ Quarantine facilities (Outreach - Central, State Governments Hospitals) at OYO.
(Generated INR 12 Cr through these projects). - Foreign Missions(Embassies) - Reached out to Embassies in order to support stranded Nationals and establish relations.
- Facilitated centrally driven projects (Tenders, Government Accounts, Events of Government entities & Ministries)
MMCEO
oyo hotels & homes pvt ltd
New delhi
2019.02 - 2020.09
- Leadership
Built & Led the team of 15 demand manager ensuring month on month deliverables - Built the best team across India.
Built relationships across 2 other verticals for the smooth functioning of the team which helped us have sustainable growth.
Lowest attrition rate for the team - This contributed to the overall attrition rate across India. - Corporate & Retail sales & new acquisitions - B2B
Created a sales network of corporate & travel agents and closed the deals worth 15CR revenue for the organization in a span of one year.
Managed the NCR belt - catering the enterprise (providing solutions) across India, responsible for delivering monthly targets. - Retention of accounts
100% Retention of accounts - Successfully retained all the accounts in portfolio, ensuring customer experience for all the accounts
Lowest Unhappy Score - Identified and conducted guest delight activities for all the Accounts having a strong monthly potential. - Identified New Channels- Incremental Business
Successfully built events business which helped us grow 200% and grew the hub’s overall revenue.
Incremental Revenue 20% from College project (Students coming for summer internship/ final placed students to new cities)
Helped new age start ups to expand through our MWS Team- Providing office spaces
Executive Director
Maple hotel & Resort
New delhi
2018.04 - 2019.01
- Opened a 18 room property with huge banquet space of more than 80000 sq.ft
- Responsible for overall P&L of the property.
- Responsible for overall sales & marketing of the property.
- Responsible for hiring and training of the staff.
- Responsible for arranging funds for overall smooth operation of the organization
Sales General Manager
Tivoli hotels & Resort pvt ltd
New delhi
2014.12 - 2018.04
- Provides day to day supervision and direction to the operation & Sales Team.
- This includes hiring, conducting performance evaluations, performance management, etc .
- Responsible for the Room & banquet sales through weddings and corporate events.
- Responsible for achieving the targets made by organization .
- Assisting in the development of banquet menus and pricing with the head chef .
- Huge banqueting space of more than 1 lakh sq. ft.
- Represents the hotel at selected trade shows that provide a networking opportunity and a means to highlight the Hotel's presence in the market
Management Trainee/Asst Manager Sales
The Grand Hyatt
New delhi
2011.07 - 2014.12
- Got promoted from management training programme
- Responsible for achieving the target made by the management .
- mainly responsible for room sales through corporate and travel agents.
- worked in all the major department of hotel during management training programme
- huge inventory of rooms 390 and banqueting
Education
Bachelor in Hotel Management - Hotel Management
BCIHMCT
New Delhi 2008.07 - 2011.06
Skills
Category growth
undefinedTimeline
Category Head
oyo hotels & homes pvt ltd
2020.09 - Current
MMCEO
oyo hotels & homes pvt ltd
2019.02 - 2020.09
Executive Director
Maple hotel & Resort
2018.04 - 2019.01
Sales General Manager
Tivoli hotels & Resort pvt ltd
2014.12 - 2018.04
Management Trainee/Asst Manager Sales
The Grand Hyatt
2011.07 - 2014.12
Bachelor in Hotel Management - Hotel Management
BCIHMCT
2008.07 - 2011.06
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