SURENDIRAN S
Bangalore
Summary
Confident Team Lead successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Senior Team Leader Collections & Agency Manager
Shuhari Tech Ventures PVT(Nira Finance)
Bangalore
01.2022 - Current
- Handling a team of employees that includes 3 Junior Team Leader, 40 internal callers, 4 agency coordinators, and 5 external vendors, including 60 freelancing field executives and legal services.
- Take care of the agency hiring and onboarding process
- Designed and executed strategic plans for agency onboarding and management tailored to the unique characteristics of Tier 1, Tier 2, and Tier 3 cities.
- Regular performance review with vendors for all critical metrics to track the portfolio health and performance trends Communicate targets timely across teams/ vendors.
- Monitored staff performance through observation, audits and reports.
- Collaborated with team members to achieve target results.
- Operated equipment to exceed production targets.
- Planned roster to maintain high service levels while minimizing payroll costs.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Conducted regular performance reviews and provided feedback to team members.
- Maintained up-to-date records of all activities related to the team's operations.
- Communicated regularly with senior management regarding project updates or changes.
Collection Agent
Ace pearl Private Limited
09.2020 - 12.2024
- Developed and maintained strong customer relationships to ensure payment of overdue accounts.
- Attended conferences related to debt collection regulations in order to stay up-to-date on industry standards.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Analyzed customer creditworthiness and determined appropriate action for collection efforts.
Operations Associate
Shuhari Tech Ventures PVT(Nira Finance)
01.2021 - 01.2022
- Reach out to individuals or businesses with overdue payments through phone calls
- Strong organizational skills to manage and document a high volume of accounts
- Ability to analyze situations and find practical solutions to facilitate debt recovery.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Provided guidance on legal matters concerning collection procedures.
Education
(DHM) -
Chennai’s Amrita Diploma in Hotel Management
Kamarajar Nagar colony Higher Secondary School
Skills
- Leadership
- Convincing Skills
- Team Building
- Decision Making
- Adaptability
- Results-Driven
- Documentation And Reporting
- Quality Improvement
- Work Planning
- Technical Support
- Key Performance Indicators
Accomplishments
- Employee of the Month - Nira , May 2022
Recognized for outstanding performance and dedication to team goals
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
kannada
Upper Intermediate (B2)
B2
Timeline
Senior Team Leader Collections & Agency Manager
Shuhari Tech Ventures PVT(Nira Finance)
01.2022 - Current
Operations Associate
Shuhari Tech Ventures PVT(Nira Finance)
01.2021 - 01.2022
Collection Agent
Ace pearl Private Limited
09.2020 - 12.2024
(DHM) -
Chennai’s Amrita Diploma in Hotel Management
Kamarajar Nagar colony Higher Secondary School
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