Surendra Kalgapure
Business Process Lead
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Business Process Lead
Tata Consultancy Services
Pune
12.2021 - Current
- Consistent delivery on SLA, Line of Business relation & business metric for the process
- Monitoring Payments In, Payments out & Adviser request as per SOW
- Meticulously monitoring the Volumes, planning & managing the roaster accordingly, representing trends to clients on weekly/monthly business review through video conference
- Maintain client reports for accuracy & dispatch the collated MIS to management on time as per process specifications
- Ensured to participate in Risk Control Self-Assessment & IQMS Audit, In-depth review of process records to identify risk & mitigate
- Preparation of KPI's timely reports & dashboards for Team Members helping them upskill in career development
- Managing account opening, co settlement rate and Settlement TAT via calls and post
Process Specialist (Team Coordinator)
Tata Consultancy Services
Pune
07.2014 - 12.2020
- Responsibilities: Process all claims (withdrawals and In-specie)for Australian Insurance
- Processing Member’s contributions through Macro
- Deal with Member’s account queries via email and resolve queries promptly
- Work allocation to team members
- Co-ordination with quality team to enhance team’s quality
- Verifying member’s eligibility criteria before processing the claim Preparation of SOP with the help of quality team
- Maintaining the update tracker of all process related updates
- Handling team while TL is on leave
Sr. Process Executive
Infosys BPO Ltd
Pune
07.2012 - 06.2014
- Reviewing a query and resolving conflict
- Documenting process requirements
- Designating line management ownership for each sub-process
- Identifying critical success factors
- Identifying key dependencies
- Reporting process status and progress
- Resolving or escalating cross-functional issues
- Arranging Team huddles for Process updates.
Education
BSC - Phy, Math, Comp. sci
SRTM University
MBA - Mkt, Prod
Shivaji University
Skills
Problem solving and Result Oriented
Customer & Management Orientation
Strong People Management Skill
Quality Control
Operations management
MSSQL
Additional Information
DOB - 27th Jan 1988
Address : Flat #402, Sairaj Residency, Wakad-Pune - 411033
City - Pune
Country - India
Timeline
Business Process Lead
Tata Consultancy Services
12.2021 - Current
Process Specialist (Team Coordinator)
Tata Consultancy Services
07.2014 - 12.2020
Sr. Process Executive
Infosys BPO Ltd
07.2012 - 06.2014
BSC - Phy, Math, Comp. sci
SRTM University
MBA - Mkt, Prod
Shivaji University