Summary
Overview
Work History
Education
Skills
Nativeplace
Personal Information
Vocationalqualification
Timeline
Generic
Surendra Kumar Upadhyay

Surendra Kumar Upadhyay

Ambivali

Summary

Personal Profile Date of Birth : 25th April 1975 Language’s Known : Hindi ,English , Marathi. Attributes : Systematic, Fast learner, Adaptable Marital Status : Married Nationality : Indian Gender : Male Religion : Hindu Hobbies : Surfing Internet, Watching News

Overview

18
18
years of professional experience

Work History

Assistant Manager

GROUPE SEB INDIA PVT LTD
10.2023 - Current
  • Handling Maharashtra West Region
  • All Maharashtra Ware Operation for Customer Care Dept responsibility
  • Handling Customer Care ASF for Mumbai Branch Appliances & West MH Region Pump Division

Assistant Manager

POLYCAB INDIA LIMITED
03.2020 - 10.2023
  • Handling West Region
  • All Maharashtra Ware Operation for Customer Care Dept responsibility
  • Handling Customer Care ASF for Mumbai Branch Fan & Appliances & West Region Pump Division
  • Supervising team of about 30 members of field service with great efficiency
  • Planning with Cluster lead for Training & recruitment of Installer CCO & Technicians
  • Reporting as per Management information system
  • To ensure that the service calls are completed within the stipulated time
  • Coordinate work order and daily schedules
  • Co-ordination with the Franchisees in order to ensure proper and efficient service
  • Dealers visit and Dealers Co-ordination from service point of view
  • Follow through process from arrival till activation
  • Booking from customers through Trade and Exception handling
  • Shift and Manpower Planning based on capacity requirements
  • Coordinate with Sales Channel members, Supply Chain service
  • Making Salary / Local & Tour Conveyance / Money & Cheques in the month end
  • Reconciliation of Out Warranty Changes & Submission activity to the company account
  • Handling ASC of Maharashtra for the completion of pending calls vice versa

SERVICE ENGINEER

USHA INTERNATIONAL LIMITED
07.2009 - 09.2012
  • Promoted on Pay roll @ Usha International Limited (16th Sept 2012 to 10th March 2020)
  • Service In charge for Mumbai (Handling Customer Care for FAN, APPLIANCES, WATERCOOLER, SWING MACHINE, PUMP)
  • Maintaining KPI of the Company
  • Handling Mumbai as Product Service report & update the rating wise details to Regional RM
  • Handling Defective Warehouse & work regarding PDI etc
  • Making Attendance sheet & salaries details to be bank related work
  • Follow ups with Vendor Manufacturing respective Factory regarding the material etc
  • Audit of Service Centre in Mumbai ASF of Mumbai to be clearing fake & wrong calls claim & charged penalty etc
  • Monitoring Billing of Cash in SAP & Reconciliation
  • Handling total Claims of Vendors towards Company
  • The work includes scrutiny & control over day-to-day work of private parties their claims verification & submission
  • Customer’s issues & complaints regarding our product immediate action & given proper reply with our respective branch in all the west zone
  • Handling New Launches Model in installation FAN, APPLIANCES, WATERCOOLER, SWING MACHINE, PUMP & HUNTER FAN connectivity etc
  • Prompt Service – Navi Mumbai ASF (Bajaj Elect Ltd/Murphy Richards/Black & Decker/Inalsa Home Appl/Usha Int Ltd.)

Supervisor

09.2006 - 06.2009
  • Monitoring Billing of Cash in SAP & Reconciliation
  • Handling total Claims of Vendors towards Company
  • The work includes scrutiny & control over day-to-day work of private parties their claims verification & submission
  • Correspondence with Head Office for Various approvals, i.e
  • Local purchase approval etc
  • Maintaining Report as per Company Format
  • Coordination with Factory Service Centers
  • Informing & Trainings new service technicians for policy of company & requirements
  • Training to staff to Do’s & Don’ts for Operations
  • Reporting to Owner of ASF & Accounts on same operation
  • Monitoring Back Office Staff that are responsible for closing customer calls in SAP & ensuring calls are properly closed
  • Maintaining Daily Reports PU & NPU Closed Calls
  • Maintaining KPI of the Company, (Prompt Service Mr
  • Binu Alias)
  • Follow Up with field In charge for Evidence for calls closing

Education

S.S.C Examination - undefined

Shree Sanatan Dharam Vidyalaya - High School
Mumbai, Maharashtra

Electrical Diploma - undefined

Meghdutt University
Mumbai, Maharashtra

Skills

SAP & Oracle

Nativeplace

Ganesh Raipur, Pali, Gyanpur, Bhadohi, Uttar Pradesh, 221401

Personal Information

  • Date of Birth: 04/25/75
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Vocationalqualification

  • Computer Basic, M.S Word, PowerPoint, Excel, Correspondence, Internet
  • Typing Test Examination, 2009, Kalyan Typing Institute

Timeline

Assistant Manager

GROUPE SEB INDIA PVT LTD
10.2023 - Current

Assistant Manager

POLYCAB INDIA LIMITED
03.2020 - 10.2023

SERVICE ENGINEER

USHA INTERNATIONAL LIMITED
07.2009 - 09.2012

Supervisor

09.2006 - 06.2009

S.S.C Examination - undefined

Shree Sanatan Dharam Vidyalaya - High School

Electrical Diploma - undefined

Meghdutt University

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Surendra Kumar Upadhyay