Surendra Kumar Upadhyay
Ambivali
Summary
Personal Profile Date of Birth : 25th April 1975 Language’s Known : Hindi ,English , Marathi. Attributes : Systematic, Fast learner, Adaptable Marital Status : Married Nationality : Indian Gender : Male Religion : Hindu Hobbies : Surfing Internet, Watching News
Overview
18
18
years of professional experience
Work History
Assistant Manager
GROUPE SEB INDIA PVT LTD
10.2023 - Current
- Handling Maharashtra West Region
- All Maharashtra Ware Operation for Customer Care Dept responsibility
- Handling Customer Care ASF for Mumbai Branch Appliances & West MH Region Pump Division
Assistant Manager
POLYCAB INDIA LIMITED
03.2020 - 10.2023
- Handling West Region
- All Maharashtra Ware Operation for Customer Care Dept responsibility
- Handling Customer Care ASF for Mumbai Branch Fan & Appliances & West Region Pump Division
- Supervising team of about 30 members of field service with great efficiency
- Planning with Cluster lead for Training & recruitment of Installer CCO & Technicians
- Reporting as per Management information system
- To ensure that the service calls are completed within the stipulated time
- Coordinate work order and daily schedules
- Co-ordination with the Franchisees in order to ensure proper and efficient service
- Dealers visit and Dealers Co-ordination from service point of view
- Follow through process from arrival till activation
- Booking from customers through Trade and Exception handling
- Shift and Manpower Planning based on capacity requirements
- Coordinate with Sales Channel members, Supply Chain service
- Making Salary / Local & Tour Conveyance / Money & Cheques in the month end
- Reconciliation of Out Warranty Changes & Submission activity to the company account
- Handling ASC of Maharashtra for the completion of pending calls vice versa
SERVICE ENGINEER
USHA INTERNATIONAL LIMITED
07.2009 - 09.2012
- Promoted on Pay roll @ Usha International Limited (16th Sept 2012 to 10th March 2020)
- Service In charge for Mumbai (Handling Customer Care for FAN, APPLIANCES, WATERCOOLER, SWING MACHINE, PUMP)
- Maintaining KPI of the Company
- Handling Mumbai as Product Service report & update the rating wise details to Regional RM
- Handling Defective Warehouse & work regarding PDI etc
- Making Attendance sheet & salaries details to be bank related work
- Follow ups with Vendor Manufacturing respective Factory regarding the material etc
- Audit of Service Centre in Mumbai ASF of Mumbai to be clearing fake & wrong calls claim & charged penalty etc
- Monitoring Billing of Cash in SAP & Reconciliation
- Handling total Claims of Vendors towards Company
- The work includes scrutiny & control over day-to-day work of private parties their claims verification & submission
- Customer’s issues & complaints regarding our product immediate action & given proper reply with our respective branch in all the west zone
- Handling New Launches Model in installation FAN, APPLIANCES, WATERCOOLER, SWING MACHINE, PUMP & HUNTER FAN connectivity etc
- Prompt Service – Navi Mumbai ASF (Bajaj Elect Ltd/Murphy Richards/Black & Decker/Inalsa Home Appl/Usha Int Ltd.)
Supervisor
09.2006 - 06.2009
- Monitoring Billing of Cash in SAP & Reconciliation
- Handling total Claims of Vendors towards Company
- The work includes scrutiny & control over day-to-day work of private parties their claims verification & submission
- Correspondence with Head Office for Various approvals, i.e
- Local purchase approval etc
- Maintaining Report as per Company Format
- Coordination with Factory Service Centers
- Informing & Trainings new service technicians for policy of company & requirements
- Training to staff to Do’s & Don’ts for Operations
- Reporting to Owner of ASF & Accounts on same operation
- Monitoring Back Office Staff that are responsible for closing customer calls in SAP & ensuring calls are properly closed
- Maintaining Daily Reports PU & NPU Closed Calls
- Maintaining KPI of the Company, (Prompt Service Mr
- Binu Alias)
- Follow Up with field In charge for Evidence for calls closing
Education
S.S.C Examination - undefined
Shree Sanatan Dharam Vidyalaya - High School
Mumbai, MaharashtraElectrical Diploma - undefined
Meghdutt University
Mumbai, MaharashtraSkills
SAP & Oracle
SPN
Parameter of MNC
KPI
Typing Speed 55 wpm
Printer Connection
Internet Connection
Resolve the system issue knowledge
Nativeplace
Ganesh Raipur, Pali, Gyanpur, Bhadohi, Uttar Pradesh, 221401
Personal Information
- Date of Birth: 04/25/75
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Vocationalqualification
- Computer Basic, M.S Word, PowerPoint, Excel, Correspondence, Internet
- Typing Test Examination, 2009, Kalyan Typing Institute
Timeline
Assistant Manager
GROUPE SEB INDIA PVT LTD
10.2023 - Current
Assistant Manager
POLYCAB INDIA LIMITED
03.2020 - 10.2023
SERVICE ENGINEER
USHA INTERNATIONAL LIMITED
07.2009 - 09.2012
Supervisor
09.2006 - 06.2009
S.S.C Examination - undefined
Shree Sanatan Dharam Vidyalaya - High School
Electrical Diploma - undefined
Meghdutt University