Suresh Babu R
Senior Operations Analyst.
Bangalore
Summary
Results-driven HR professional specializing in background verification, with strong expertise in candidate screening, data accuracy, and compliance. Proven ability to handle sensitive information with discretion and efficiency.
Overview
20
20
years of professional experience
1
1
Language
Work History
Senior Operations Analyst
First Advantage
02.2015 - Current
- Conducting reference interviews and documented the same.
- Verified candidates’ educational qualifications by coordinating with universities and educational institutions, confirming graduation, high school diplomas, and program completion using provided documentation.
- Performed employment verification through direct communication with HR departments and small business employers.
- Handle work on priority and close the searches before TAT
- Performed comprehensive background checks, including criminal records, credit history, identity verification, and bankruptcy screenings.
- Perform regular follow-ups with vendors to ensure timely receipt of results.
- Executed quality audits on team-processed orders to ensure compliance with quality standards.
- Efficiently managed seasonal projects, consistently meeting turnaround time targets.
- Led training sessions for new hires on GCM processes, provided required process knowledge and on-the-job training, and regularly shared performance feedback with the Supervisor.
Technical Support
Dell
03.2011 - 12.2011
- Maintaining the Customers computer as the part of the contract they have purchased.
- Conduct a welcome call with the customer after contract purchase, including installation of the maintenance software and configuration on their systems.
- Performed scheduled maintenance to comprehensively review all installed hardware and software, ensure the system meets customer expectations, and share a detailed health status report.
- Upon identification of any reported errors, run the necessary tools from the dashboard to address the issues and communicate the resolution to the customer through email.
Customer service Executive
IBM Daksh
12.2008 - 03.2011
- Resolving banking related queries for the customers.
- Setting payment arrangements for the customers.
- Negotiating with the customers & pitching in higher payments.
- Processing Debit card payments & future dated payments.
Sr Recruiter (Non - IT)
Novo IT Consultants & Solutions Pvt Ltd
02.2008 - 09.2008
- Involved in Regular Client meetings to understand Client requirements.
- Involved in recruitment drives for different types of clients like IBM, Wipro InfoTech, and Volvo etc.
- Hands on experience in conducting job events, conducting aptitude tests for the candidates attending interview.
- Short-listing the resumes on the basis of the requirements.
- Co-ordinate with the clients with respect to feedback, and interview schedules, etc.
- Followed up with candidate’s date of joining.
HR Researcher
Greyflex HR Consulting Services
08.2006 - 01.2008
- Sourcing as per client’s requirements and JD, Screening profiles.
- Scheduling interviews.
- Procuring Feedback from candidate as well as client.
- Responsible for processing the travel documents of outstation candidates and their reimbursement.
- Responsible for managing events, conducting first round of interviews & conducting aptitude tests for the candidates.
Education
PGDGM - HR
Alliance Business Academy
01-2008
B.Com - undefined
B.E.S College of Arts and Commerce
01-2006
2nd PUC - undefined
V V Puram College of Arts and Commerce
01-2003
SSLC - undefined
New Cambridge High School
01-2000
Interests
Interest -Photography, Good Photo Editing skills
Strength & Ability
- 1. Enjoy taking challenges and achieving targets.
- 2. Ability to cope with extended hours of work.
- 3. Good Analytical skills
Timeline
Senior Operations Analyst
First Advantage
02.2015 - Current
Technical Support
Dell
03.2011 - 12.2011
Customer service Executive
IBM Daksh
12.2008 - 03.2011
Sr Recruiter (Non - IT)
Novo IT Consultants & Solutions Pvt Ltd
02.2008 - 09.2008
HR Researcher
Greyflex HR Consulting Services
08.2006 - 01.2008
B.Com - undefined
B.E.S College of Arts and Commerce
2nd PUC - undefined
V V Puram College of Arts and Commerce
SSLC - undefined
New Cambridge High School
PGDGM - HR
Alliance Business Academy