Suresh Sahoo
Bhadrakh
Summary
Working on Shapoorji Pallonjiend and co. Pvt.ltd a large . of High-quality technical service experience in a large corporate Environment for customer ranging from executive to end users looking to provide exceptional customer service troubleshooting and repairing a full range of desktop,laptop,multifunction printers microsoft product's Service now USD ,and remote support tools.
Overview
12
12
years of professional experience
Work History
L3 Desktop Support Engineer
Shapoorji Pallonji And Company Private
04.2017 - 05.2022
- Optimized PC performance through regular updates, patches, and system upgrades.
- Using Service now portal for ticket update of SLA violation
- Using USD tools for new asset(Desktop,Laptop,printer & scanner)
- Configured SAP
- Process asset mapping and asset disposal
- Check drive encryption and add in ad consul for bitlocker group
- Add also in AD consul in user id ,"intuneforfitlocker" group
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
L2 Desktop Support Engineer
Shapoorji Pallonji And Company Private
12.2009 - 11.2016
- Provided comprehensive training sessions for end-users, promoting best practices in technology use and security awareness.
- Using Service now portal for ticket update of SLA violation
- Using USD tools for new asset(Desktop,Laptop,printer & scanner)
- Configured SAP
- Process asset mapping and asset disposal
- Check drive encryption and add in ad consul for bitlocker group
- Add also in AD consul in user id ,"intuneforfitlocker" group
- Managed inventory control procedures for all IT assets, ensuring proper tracking and accountability.
- Streamlined internal processes by creating comprehensive documentation on common troubleshooting techniques and solutions.
- Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
Education
BCA - Computer Applications Development
Dr. C.v. Raman Univercity
Raipur, India06-2010
Associate of Arts - Arts Education
Agarapada College of Agarapada
Agarapada04-2002
High School Diploma -
Asamani Uch Vidya Pitha
Mahantipada 04-1999
Skills
- Document
- Bitlocker encryption issue with l3 label
- Bitlocker key recovery
- Intune
- AD consul
- Microsoft Office(MFA)O365
- CA service
- Desktop and Laptop repair in hardware label
- Sophos,symantec antivirus
- Mobile device installation
- Data backup
Timeline
L3 Desktop Support Engineer
Shapoorji Pallonji And Company Private
04.2017 - 05.2022
L2 Desktop Support Engineer
Shapoorji Pallonji And Company Private
12.2009 - 11.2016
BCA - Computer Applications Development
Dr. C.v. Raman Univercity
Associate of Arts - Arts Education
Agarapada College of Agarapada
High School Diploma -
Asamani Uch Vidya Pitha
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