Atlassian - JIRA cloud, Trello, Confluence
Suriyakumar Mohan
Program Manager | Certified Scrum Master [CSM] | Certified Scrum Product Owner [CSPO]
Chennai,Tamil Nadu
Summary
Results-driven Program and Product Manager with over 14 years of experience in
managing large-scale programs, aligning product strategy with business objectives, and
delivering impactful results. Skilled in Agile methodologies, cross-functional leadership,
and risk management, with a proven track record of optimizing program outcomes and
improving customer satisfaction. Known for strategic planning, market insight, and
exceptional stakeholder communication.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Program Manager
Full Creative
Chennai
07.2009 - Current
- Led program roadmaps from conception to execution, optimizing project timelines and budget utilization.
- Enhanced team efficiency by implementing Agile methodologies, increasing productivity and transparency across project teams.
- Defined and drove product vision and strategy in collaboration with leadership, resulting in higher alignment with market needs.
- Conducted comprehensive market analysis to guide product development and strategic positioning.
- Prioritized product features based on customer feedback and business priorities, ensuring high-impact launches.
- Collaborated across departments including engineering and design to release products on schedule with enhanced quality.
- Key Achievement: Led a company-wide ERP system rollout, reducing payment failures by 30% and improving successful payments by 20%.
Lead Client Account Manager
Full Creative
Chennai
04.2013 - 07.2019
- Built and nurtured strong client relationships, serving as a trusted advisor and primary point of contact.
- Strategized account growth through upselling and cross-selling, achieving client objectives and fostering account expansion.
- Mentored account management teams to ensure high performance and supported professional development.
- Resolved client issues promptly, maintaining positive and productive client relationships.
- Key Achievement: Developed a risk management strategy, ensuring 100% on-time project delivery for two consecutive years.
Senior Client Service Specialist
Full Creative
Chennai
04.2010 - 04.2013
- Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
- Liaised across teams to address customer needs, enhancing customer satisfaction and loyalty.
- Reduced process inconsistencies through best practice training, boosting team efficiency.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
Education
MBA - Finance
Pondicherry Univeristy
Pondicherry 07.2009 - 05.2011
Bachelor of Technology - Information Technology
Prince Venkateshwara Padmavadi Engineering College
Chennai, India 08.2024 - 07.2009
Skills
Program Management
Accomplishments
• Led the implementation of a company-wide ERP system, resulting in a 30% reduction in payment failures and a 20% increase in successful payments.
• Developed and executed a risk management strategy that mitigated potential project delays, ensuring a 100% on-time delivery rate over two years.
• Conducted comprehensive market research and competitive analysis, leading to the successful rebranding and repositioning of an existing product, which increased user engagement by 20%.
• Spearheaded a product redesign, reducing user support tickets by 20% and increasing customer satisfaction by 10%.
Affiliations
- Lions Club
- Project Management Institute
- Association of Information Technology Professionals
Software
Microsoft Office, G Suite
MacOS and Windows
PowerPoint, Keynote
Slack, Skype
Twitter, Facebook, Instagram
Certification
Professional Scrum Product Owner™ I (PSPO I)
Interests
Film making, film editing, travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Bachelor of Technology - Information Technology
Prince Venkateshwara Padmavadi Engineering College
08.2024 - 07.2009
Professional Scrum Product Owner™ I (PSPO I)
11-2022
Professional Scrum Master™ I (PSM I)
04-2019
Lead Client Account Manager
Full Creative
04.2013 - 07.2019
Senior Client Service Specialist
Full Creative
04.2010 - 04.2013
Program Manager
Full Creative
07.2009 - Current
MBA - Finance
Pondicherry Univeristy
07.2009 - 05.2011
Similar Profiles
Ameya BhagatAmeya Bhagat
Development Intern (Full Stack) at FULL CreativeDevelopment Intern (Full Stack) at FULL Creative
Satyanarayana Behara V VSatyanarayana Behara V V
Technical Program Manager at FULL CreativeTechnical Program Manager at FULL Creative
Lalit TLalit T
Product Expert at Full CreativeProduct Expert at Full Creative