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Suriyakumar Mohan
Program Manager | Certified Scrum Master [CSM] | Certified Scrum Product Owner [CSPO]
Chennai,Tamil Nadu
Summary
Results-driven Program and Product Manager with over 14 years of experience in
managing large-scale programs, aligning product strategy with business objectives, and
delivering impactful results. Skilled in Agile methodologies, cross-functional leadership,
and risk management, with a proven track record of optimizing program outcomes and
improving customer satisfaction. Known for strategic planning, market insight, and
exceptional stakeholder communication.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Program Manager
Full Creative
Chennai
07.2009 - Current
- Led program roadmaps from conception to execution, optimizing project timelines and budget utilization.
- Enhanced team efficiency by implementing Agile methodologies, increasing productivity and transparency across project teams.
- Defined and drove product vision and strategy in collaboration with leadership, resulting in higher alignment with market needs.
- Conducted comprehensive market analysis to guide product development and strategic positioning.
- Prioritized product features based on customer feedback and business priorities, ensuring high-impact launches.
- Collaborated across departments including engineering and design to release products on schedule with enhanced quality.
- Key Achievement: Led a company-wide ERP system rollout, reducing payment failures by 30% and improving successful payments by 20%.
Lead Client Account Manager
Full Creative
Chennai
04.2013 - 07.2019
- Built and nurtured strong client relationships, serving as a trusted advisor and primary point of contact.
- Strategized account growth through upselling and cross-selling, achieving client objectives and fostering account expansion.
- Mentored account management teams to ensure high performance and supported professional development.
- Resolved client issues promptly, maintaining positive and productive client relationships.
- Key Achievement: Developed a risk management strategy, ensuring 100% on-time project delivery for two consecutive years.
Senior Client Service Specialist
Full Creative
Chennai
04.2010 - 04.2013
- Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
- Liaised across teams to address customer needs, enhancing customer satisfaction and loyalty.
- Reduced process inconsistencies through best practice training, boosting team efficiency.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
Education
MBA - Finance
Pondicherry Univeristy
Pondicherry 07.2009 - 05.2011
Bachelor of Technology - Information Technology
Prince Venkateshwara Padmavadi Engineering College
Chennai, India 08.2024 - 07.2009
Skills
Program Management
Agile Methodologies
Product Management
Stakeholder Communication
Project Management Tools
Data Analysis & Reporting
Accomplishments
• Led the implementation of a company-wide ERP system, resulting in a 30% reduction in payment failures and a 20% increase in successful payments.
• Developed and executed a risk management strategy that mitigated potential project delays, ensuring a 100% on-time delivery rate over two years.
• Conducted comprehensive market research and competitive analysis, leading to the successful rebranding and repositioning of an existing product, which increased user engagement by 20%.
• Spearheaded a product redesign, reducing user support tickets by 20% and increasing customer satisfaction by 10%.
Affiliations
- Lions Club
- Project Management Institute
- Association of Information Technology Professionals
Software
Microsoft Office, G Suite
MacOS and Windows
PowerPoint, Keynote
Slack, Skype
Twitter, Facebook, Instagram
Certification
Professional Scrum Product Owner™ I (PSPO I)
Interests
Film making, film editing, travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Bachelor of Technology - Information Technology
Prince Venkateshwara Padmavadi Engineering College
08.2024 - 07.2009
Professional Scrum Product Owner™ I (PSPO I)
11-2022
Professional Scrum Master™ I (PSM I)
04-2019
Lead Client Account Manager
Full Creative
04.2013 - 07.2019
Senior Client Service Specialist
Full Creative
04.2010 - 04.2013
Program Manager
Full Creative
07.2009 - Current
MBA - Finance
Pondicherry Univeristy
07.2009 - 05.2011