Surjeet Singh Verma

• Successfully achieved sourcing goals and service targets by implementing a range of strategies to acquire vehicles from across India.
• Accomplished and Implemented Various Strategies to Source Vehicles Nationwide
• Cultivated and secured new customer relationships, resulting in increased sourcing opportunities.
• Collaborated cross-functionally with headquarters, regional teams, and other national teams to ensure a consistent message and customer experience.
• Developed and expanded a nationwide presence for the purchase of end-of-life vehicles.
• Established strategic partnerships with auto Original Equipment Manufacturers (OEMs) to acquire research and development test vehicles for scrapping purposes.
• Led and managed teams in major cities throughout India, effectively expanding sourcing operations.
• Identified and developed multiple avenues for sourcing vehicles and metal resources.
• Actively liaised and coordinated with State Transport authorities and other relevant authorities to ensure compliance with regulations and contribute to policy development.
• Created and developed a robust logistic network to facilitate the smooth movement of vehicles and scrap materials.
• Successfully developed a comprehensive car dealer network to source vehicles from various OEMs across India.

• Founded and spearheaded a startup focused on delivering organized vehicle recycling solutions.
• Conceptualized, developed, and launched the company website, www.cartiff.com, providing a user-friendly platform for customers.
• Conducted comprehensive market research on existing vehicle recycling practices, identifying opportunities for improvement and enhancing service offerings.
• Cultivated strong relationships with local RTOs to facilitate smooth vehicle registration cancellation processes and ensure compliance with regulations.
• Fostered close collaboration with local scrap dealers, implementing strategies to optimize revenue generation and streamline material sourcing.
• Successfully approached various steel and automotive companies, securing funding and building strategic partnerships

• Developed and implemented a monthly collection plan, ensuring timely and efficient payment processes for residential and commercial properties.
• Proactively interacted with brokers, addressing their queries and concerns promptly, maintaining positive relationships and enhancing customer satisfaction.
• Led the documentation process for residential and commercial projects, ensuring accuracy and compliance with legal requirements.
• Effectively managed property relocation processes, overseeing smooth transitions and minimizing disruptions for clients.
• Coordinated with interdepartmental teams, fostering collaboration to resolve customer grievances, and ensuring high levels of customer satisfaction.
• Generated daily, monthly, and annual MIS reports and presentations, providing key insights and performance analysis to stakeholders.
• Successfully implemented an ERP system, streamlining operational processes and enhancing efficiency in property management.

• Served as the primary contact for customer inquiries and correspondence related to projects in Punjab and Gurgaon.

• Developed, maintained, and regularly updated a comprehensive customer database.

• Conducted surveys to gauge customer satisfaction and implemented measures to enhance their experience.

• Managed interactions with land investors and farmers regarding pending allotments.

• Collaborated with multiple departments to address customer inquiries and foster a customer-centric approach.

• Oversaw the implementation of the Oracle-ERP system and provided project updates.

• Coordinated and documented customer communications and legal paperwork.

• Organized customer meetings and facilitated engagement initiatives.