Suruguri Dharmateja
Facility Managemrnt Ad Administaion And Property Management
Hyderabad
Summary
Seeking a position to utilize my skills and abilities that gives me scope to improve my knowledge in according to the latest trends and to be a part of the dynamic working teams and growth of the organization.
Competent, diligent & extremely efficient hospitality professional and facility management with 9 years and 03 months of experience in supervising the entire gamut of operations and functions related to Facility Management /Hospitality Industry with extensive experience. Wide exposure to a variety of guests from diverse backgrounds and recognition from employers for Earned a reputation as a valuable and cooperative co-worker; was fair, honest, and willing to help others when needed. Effectively resolved conflicts at appropriate time’s assisted new staff to become familiar with hotel policy and operations. Successful maintenance of international standards and utmost commitment to my work. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty. Recognized for achieving and maintaining the operational excellence in the assigned area..
Overview
11
11
years of professional experience
3
3
Languages
Work History
Assistant property manager (Specialist Engineer Services)
Jones Lang Lasalle (JLL)
05.2024 - Current
- Soft Services: Planning Housekeeping/Horticulture areas, Sops, planning manpower accordingly, checking their performances, continuous monitoring, preparing check lists, Job cards, regular meeting with supervisors, surprise check of work areas, Complaints handling, pest control, Inspection of H.K material, co-ordination with the maintenance team etc.
- Security: Monitoring the services of security-security instructions, postings, My gate App entries and Resident data management, Manpower planning and Deployment, Training to security staff for site operations. code of conduct, Material Movement- in ward and out ward, Observing all support staff activities & movement, Keys Management. Patrolling & surprise checks, checking of registers, check the issue of visitor pass & reconciliation, Id card checkup, Lost & Found, Parking and Vehicle management, Incident reports, CCTVs. Vehicle Boom barrier(Access)Mock fire drills etc.
- Club Facilities: Providing recreation facilities (Gym, Tennis court, TT, Swimming pool, indoor games, Amenities like Yoga, Elevated hall and guestrooms for the functions etc.) On-boarding Facilities trainers/coaches, repairing and maintenance, AMCs, Vendor management, preparing monthly reports of collections, new joiners, cancellations, commercial rents, Party Hall Collections, Other recreations like festivals and Cultural events organizing, etc
- Vendor management- For Material and Service, Preparation of comparative statements of quotations and PO’s. Checking of the materials and issuing to the departments and raising all Vendor payments. Office consumables, Stationery, EPBX, liasoning with govt office for various registrations and compliance, Petty cash
- Customer Relationship (CRM)-Point of contact to residents, Vendors, staff for site operational and Quires. Apna complex/my gate tickets Management. Community notices.
- Documentation management- AMCs, Vendor Agreement, Work orders. Invoice payments, Incident Reports, Check- lists. Job Cards. MMR, DMR, Other compliances, Maintenance staff Attendance, Biometrics capturing, my gate app reports.
- Support Staff Handling -Checking support attendance, grooming, behavior etc. of service providers. Co-ordination with all service providers of HK, Maintenance, Security, Land-Scaping, Club department.
- Invoice generation, Collections and generating payments receipts, various reports of maintenance charges for Residents.
- Petty cash management. Maintaining first aid kit at all locations (Security, MEP, House Keeping, FM Office)
- Covid-19 safety and measures.
- Preparedness plan for emergency situations like fire, Lift trapping.
Area Manager Operations
Gokhana
12.2023 - 02.2024
- Handling Multiple Corporates Cafeterias with Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Focused on continuous staff training and development to ensure policies and procedures followed
- Maintained compliance with company policies and procedures of food safety, sanitation and quality
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Developed close relationship with clients and analyzed their needs to develop and build Menus and personalized events to ensure top – level customer service.
- Managing all the F&B operations within the budgeted guidelines and highest standards.
- Lead the F&B team by recruiting, training and appraising the talented personnel’s.
- Provide a two - communication and nurture the ownership environment with emphasis.
- Present excellent levels of Internal and External customer service
- Identify the customer’s needs and respond pro-actively to all of their concerns.
- Comply with all healthy and safety regulations
- Responsible for the strategic marketing and advertising efforts that increased brand awareness, exposure and overall revenue
- Assisted with interviewing, hiring, training, and development of qualified employees
- Monitor and adapt daily team goals to meet the ever-changing production and process needs of the brewery.
Restaurant General Manager
Devyani International Limited (KFC)
08.2021 - 11.2023
- This store is the Highest sale generated store of the DIL (Devyani International Limited) in entire Telangana market with an ADS of 2,25,000
- Creates value for our shareholders through efficient operations, appropriate cost controls, and profit management
- Effectively manages a restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Interviews and hires team members, conducts performance appraisals, takes discipline action, motivates and trains
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% customer satisfaction
- Ensures complete and timely execution of corporate & local marketing programs
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Champions recognition and motivation efforts.
F & B Supervisor/Executive
Accor Hotels (Novotel Sipcot Chennai)
06.2019 - 09.2020
- Effectively managing the daily operations of the all Banquet and weeding party’s social events two major f&b outlets
- Maintained contact with kitchen staff, management, serving staff and guest concerns were addressed. Provided vital feedback to the chef and ensured standards are maintained.
- Maintaining stock and inventory of food and beverages were spreading to main three outlets of f&b like room dining and two more restaurants and Banquet
- Checked restaurant on daily basis to ensure cleanliness, and food presentation
- Giving weekly inventories of food, Soft Beverages and liquor
- Buddy associate to the new joining employee executives in the restaurant and guide then and share the knowledge to them for three months according to hotel polices
- Novotel Sipcot is one of its kind 180 room business class hotel location is surrounded by the offices of Major IT companies.
F & B Supervisor/Executive
Green Park Hotels (Avasa Hotel, Madhapoor Hyderabad)
07.2018 - 06.2019
- Effectively managing the daily operations of the 2000cover banquet and Weeding partys and events
- Maintained contact with kitchen staff, management, serving staff and guest concerns were addressed.
- Provided vital feedback to the chef and ensured standards are maintained.
- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
- Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.
- Trainings, assign tasks, prepare schedules, update and file paperwork, analyze financial documents, understand transaction related reports, and reconcile discrepancies.
- Maintaining stock and inventory of food and beverages
- AVASA Hotels Hyderabad is a 227-room business class hotel location is surrounded by the offices of Major IT companies.
F & B Associate
Marriott International Hotels (The Westin Hotel, Madhapoor Hyderabad)
07.2016 - 05.2018
- Effectively managing the daily operations of the 136 cover Italian Restaurant called Prego.
- Successfully planned and executed a wine dinner in the month of May with highest number of cover ever did in the city.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Providing excellent customer service to ensure satisfaction.
- Taking guest orders and delivering food and beverages in a timely manner.
- Prepare tables by setting up linens, silverware and glasses.
- Check dishes and kitchenware for cleanliness and presentation and report any problem
- Successful in reaching the Restaurants goal for quality-of-service score in GSS (Madelia) from a 71.8% to a score of 76.5% and took my restaurant in top position in the hotel.
- Provided vital feedback to the chef and ensured standards are maintained.
- Trainings, assign tasks, prepare schedules, update and file paperwork, understand transaction related reports, and reconcile discrepancies.
- Maintaining stock and inventory of food and beverages.
- The Westin Hyderabad Mind space is one of its kind 427 room business class hotel location is surrounded by the offices of Major IT companies
Food & Beverage Associate
Green Park Hotels Vizag
07.2015 - 05.2016
- Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operation of department
- Ensure to attend the guest complaints, request or inquiries regarding services.
- Motivating and develop staff to ensure smooth functioning of the department and promote team work.
- Identify optimal, cost-effective use of the resources and educate the team on same.
- Ensure to upgrade and update with trends, practices and equipment in the food and beverage and beverage preparation and service in the bar.
- Ensures that the work place and storage areas remain clean and tidy.
- Always ready and responsible for any job which may assigned by the management.
- Green Park Vizag is a 170-room business class property with 4 F&B outlets
Education
BHM&CT - Hotel Management and catering technology
Alliance Institute of Hotel Management
Vizag, Andra Pradesh, India01-2016
Intermediate - undefined
Sangamithra jr college
Karimnagar, India01-2013
SSC - undefined
ZPHS High School
Bheemadevarapally, India01-2011
Skills
Operating System: Windows 200/XP/7
PC Applications: MS-word, MS-Excel and other basics
Hotel software: IDS, Micros, opera
Accomplishments
- Awarded as “Star of the month” in NOVOTEL in September 2019
- Awarded as “Honest person” in AVASA in 2018
- Awarded as “Star of the month” in The WESTIN January 2018
- Highest recognized individual in trust you for The Square Restaurant in NOVOTEL
- Highest recognized individual in Trip Advisor for Pi Restaurant in AVASA
- Highest recognized individual in Trip Advisor for Prego Restaurant in WESTIN
Interests
Travelling, Volunteer work, Animal care
STRENGTHS
- A capable result-oriented professional with ability to work independently, as well as a Store Managers.
- Building good working relationships with colleagues.
- Quick learner and Hardworking.
- Adaptability and Flexibility.
Timeline
Assistant property manager (Specialist Engineer Services)
Jones Lang Lasalle (JLL)
05.2024 - Current
Area Manager Operations
Gokhana
12.2023 - 02.2024
Restaurant General Manager
Devyani International Limited (KFC)
08.2021 - 11.2023
F & B Supervisor/Executive
Accor Hotels (Novotel Sipcot Chennai)
06.2019 - 09.2020
F & B Supervisor/Executive
Green Park Hotels (Avasa Hotel, Madhapoor Hyderabad)
07.2018 - 06.2019
F & B Associate
Marriott International Hotels (The Westin Hotel, Madhapoor Hyderabad)
07.2016 - 05.2018
Food & Beverage Associate
Green Park Hotels Vizag
07.2015 - 05.2016
Intermediate - undefined
Sangamithra jr college
SSC - undefined
ZPHS High School
BHM&CT - Hotel Management and catering technology
Alliance Institute of Hotel Management