Suruthi S K
Chennai
Summary
Delivery Quality Manager and PMO Officer with over 12 years of experience in driving organizational success. Certified Connected Manager by Harvard Business Publishing, demonstrating expertise in stakeholder engagement and leadership development. Proven track record in strategic planning that aligns with company objectives, resulting in enhanced business performance. Strong team management skills foster a positive and productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant
Capgemini India Pvt Ltd
Chennai
05.2017 - 05.2025
- Enhanced project delivery by collaborating with leadership teams to meet deadlines.
- Increased coverage of performance metrics through effective root cause analysis.
- Conducted process compliance improvements, reducing customer escalations via proactive alerts.
- Maintained audit coverage targets, ensuring no findings remained open for over 30 days.
- Facilitated IQA, ISO 9001, and CMMI compliance while improving customer satisfaction responses.
- Led weekly and quarterly meetings to disseminate best practices and project updates.
- Provided mentorship to junior consultants to boost their effectiveness on projects.
- Streamlined onboarding procedures, resulting in reduced processing time.
- Created a excel document with specified format to easily upload the open demand position along with JD in our internal portal. This ensured the time saving and accuracy in creating the demand id.
- Managing master files for various portfolios/towers based on the skills to utilize them as needed for project.
- Approving clarity timesheets based on project data and resource entry and leaves taken.
- Handled Onboarding to Offboarding formalities. (E2E - Entry to Exit).
- Creating extension SOW to avoid billing loss if the contract is nearing the termination.
- Compliance checks on physical and logical access and creation of SSO on completion of BGV. Headcount file and BU report is matched.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Junior Executive
Pacific International Lines (PTE) Ltd
Chennai
04.2014 - 10.2016
- Served as a liaison between corporate office, clients, and agents. Involved in shipping audit and invoicing. Verifying and auditing the bills received from the vendor. Raising queries with agents and vendors in case of wrong billing.
- Taking the ownership of sending the monthly reports like Job status, Productivity report and Cost Recovery Report. Preparing dashboard using pivot tables & excel formula's.
- Ensured timely project deliveries as per release plan. Maintaining excels spreadsheets on all recoveries and invoices.
Associate PMO Executive
Pre Media Global Private Limited
Chennai
03.2013 - 10.2013
- Coordinating with various authors, writers, and editors remotely to satisfy them with their desired results. Getting rights & permissions for the required content & images for the book requested by author. Also involved in pricing & negotiations.
- Handled 32 projects simultaneously for the various clients.
- Attaining copyrights for the desired images which are approved by the authors.
- Validating the raw file and corrected file with various level of proofreaders and QA before going on live.
Officer Grade I process
ATOS ORIGIN INDIA PVT LTD
Chennai
07.2012 - 03.2013
- Providing solution to the customers issue in coordination with Siemens Engineers on their electricity and metering needs.
- Navigating the work in a smooth way by providing end to end assistance and achieving the set targets with quality & productivity.
- Effective communication with the client through mails and teleconference (weekly/Monthly review meetings). Problem solving and solution defining.
- Updating dashboard to an operations manager on daily basis.
- Process Documentation - Involved in creating new Flowcharts and amending existing Flowchart.
Education
B.COM -
SDNB Vaishnav College For Women
Chennai05-2011
XII -
Sri Ahobila Math Oriental Higher Secondary School
Chennai04-2008
X -
Prince Matriculation Higher Secondary School
Chennai05-2006
Skills
- Certified connected manager
- Project management
- Timesheet management
- Quality audits
- Root cause analysis
- Communication skills
- Process improvement
- Performance tracking
Certification
Connected Manager Certification Program, Harvard Business Publishing
Awards
- Xtramile award, 2024
- Appreciation from customer for extended support for audits, 2024
- Xtramile award and Best team member award, 2022
- All Star Delivery Award and Value Creator Award, 2021
- Spot Award, 2019
Languages
- English
- Tamil
Personal Information
Date of Birth: 12/05/90
Accomplishments
- Received Xtramile Award - 2024
- Appreciation from the customer for extended support for audits - 2024
- Received the Xtramile Award and the Best Team Member Award - 2022
- Received All Star Delivery Award and Value Creator Award - 2021
- Received Spot Award - 2019
Timeline
Senior Consultant
Capgemini India Pvt Ltd
05.2017 - 05.2025
Junior Executive
Pacific International Lines (PTE) Ltd
04.2014 - 10.2016
Associate PMO Executive
Pre Media Global Private Limited
03.2013 - 10.2013
Officer Grade I process
ATOS ORIGIN INDIA PVT LTD
07.2012 - 03.2013
B.COM -
SDNB Vaishnav College For Women
XII -
Sri Ahobila Math Oriental Higher Secondary School
X -
Prince Matriculation Higher Secondary School
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