Surya G
Tirupur
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
9
9
years of professional experience
Work History
Package Consultant
IBM
Bangalore
09.2021 - Current
- Developed Salesforce Community Builder, integrating screen flow and launching via URL.
- Executed Fatum integration with Salesforce, enhancing data security through encryption and decryption.
- Designed and implemented GRMS solution addressing ORAC issue.
- Collaborated with Ascential and Barclays clients on projects to deliver tailored solutions.
Application Development Program Analyst
NTT Data
Bengaluru
01.2020 - Current
- Delivered Honeywell client projects utilizing Sales Cloud, Service Cloud, and Field Service Lightning.
- Developed Lightning solutions with Aura components, flows, and Lightning record pages to fulfill business needs.
- Designed and implemented screen flows and record-triggered flows to streamline business processes.
- Executed Salesforce configuration and customization, including Apex classes, triggers, batch Apex, approval processes, and Process Builder, to optimize system performance.
- Customized Quote object FlexiPages for various business applications to enhance user experience.
- Automated business processes using Apex and declarative automation, enhancing data quality and reliability.
- Configured Steelbrick (Salesforce CPQ) features such as product bundles, custom actions, search filters, and pricing configurations, improving user experience and sales efficiency.
System Engineer
Tata Consultancy Services
Bengaluru
08.2017 - 12.2019
- Collaborated on service cloud and Apttus-based projects to enhance system functionality.
- Developed Email to case functionality in service cloud
- Developed omni-channel chat functionality in service cloud to improve user engagement.
- Configured and aligned the workflows with the help of process builders to the existing sales framework and product and pricing configuration in Apttus
- Worked on the development of custom tabs, custom fields, custom settings, page layouts, workflow rules, validation rules, process builders, record types and various other components as per the clients' and application requirements
- Implemented security and sharing rules at objects, fields, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy
- Contributed to team projects by deploying code from development to production environment using GIT, ANT, and Cloud Jenkins.
Education
Bachelor of Technology - Information Technology
Bannari Amman Institute of Technology
Erode04-2017
Higher Secondary Certificate -
Vidhya Vikas Boys Higher Secondary School
Erode05-2013
Skills
- Salesforce Admin
- Salesforce Security Model
- Lightning Web Components
- Lightning App Builder and Flows
- Apex Triggers and Classes
- User Management
- Data Security
- Salesforce Data Tools
- Deployment Tools
- Report Management
Awards
- Salesforce Administrator
- Salesforce Platform developer - 1
- Salesforce Certified CPQ Administrator
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Data 360 Consultant
- Salesforce Certified Platform Administrator
- Salesforce Certified AI Associate
- Flosum Certified
Timeline
Package Consultant
IBM
09.2021 - Current
Application Development Program Analyst
NTT Data
01.2020 - Current
System Engineer
Tata Consultancy Services
08.2017 - 12.2019
Bachelor of Technology - Information Technology
Bannari Amman Institute of Technology
Higher Secondary Certificate -
Vidhya Vikas Boys Higher Secondary School