Surya Pratap Singh
Noida
Summary
My leadership journey started early, shaped by my schooling at Army Public School across India. Growing up in a dynamic, disciplined environment helped me develop a strong sense of responsibility and adaptability, which I’ve carried throughout my career. Over the past year, I’ve had the privilege of growing our team from 50 to 165 members, while ensuring an 80% retention rate—an achievement I’m truly proud of.
I believe in building strong, meaningful relationships, both with my team and our clients. Starting as a sales executive, I’ve evolved into a strategic leader focused on empathy and collaboration. I’ve managed key projects for clients, always striving to improve processes and create win-win situations.
Overview
2024
2024
years of professional experience
Work History
Divisional Head (MD office)
Drishti IAS(Vdk Eduventures Pvt.ltd)
06.2022 - 04.2023
- As the Divisional Head of the Student Care Division, I am responsible for overseeing all aspects of the division, which plays a crucial role in supporting the student journey from enrollment to course completion
- The division is made up of three key sub-departments: Customer Experience, Batch Coordination, and Audit, with Supply Chain Management integrated to ensure smooth delivery of resources
- When I took on this role, the team started with just 7 members
- Recognizing the increasing complexities and the need to provide more personalized support, I expanded the team to 55 dedicated professionals
- Together, we handle everything from resolving student queries to coordinating batch schedules and managing audits, ensuring that both online and offline students receive the same high-quality experience
- Since the establishment of this division, we have seen a noticeable drop in student complaints and issues
- This decline is a direct reflection of the team's efforts to be more proactive, responsive, and solution-oriented, ensuring that no matter where a student is in their academic journey, their concerns are addressed swiftly and effectively
- It's not just about solving problems-it's about building trust and making students feel supported at every step
- In this role, I strive to foster a culture of collaboration and excellence, where each team member understands the importance of their contribution to the student experience
- Our goal is to go beyond resolving issues and focus on creating a seamless and positive learning environment for every student
Business Development Manager
Drishti IAS(Vdk Eduventures Pvt.ltd)
09.2020 - 06.2021
- As a founding member of the business development team at Drishti IAS, I played a key role in driving the growth and success of the organization
- With experience in sales, marketing, and strategy, I am confident in my ability to develop and execute effective business development plans that will drive growth and success for the organization
- Founding member of the business development team, played a key role in driving growth and success of the organization
- Developed and executed business development plans that led to increased revenue and market share
- Built and maintained strong relationships with clients and partners
- Conducted market research and analysis to identify new opportunities and stay ahead of the competition
- Collaborated with cross-functional teams to ensure successful execution of business development initiatives
Head Of Department (Business Development)
Drishti IAS (Vdk Eduventures Pvt.ltd)
11.2018 - 09.2020
- Lead operations, achieving growth of 180% in two years
- Process management and innovations
- People management and grievances handling: Managing and leading teams to ensure their performance and productivity, while also handling any grievances or conflicts that may arise
- CRM and custom reports generation: Utilising customer relationship management tools and generating custom reports to analyse and improve business operations
- Revenue forecast and strategy planning: Developing and executing revenue forecast and strategy plans to ensure long-term business success
- Development of hiring and training process of team: Establishing and implementing an effective hiring and training process to ensure that the team is skilled and equipped to perform their roles effectively
- Technology improvisation and keeping all tech stakeholders under a roof to maximize the revenue: Identifying areas for technology improvement and ensuring that all relevant stakeholders are on the same page to maximize revenue
- Idealisation of marketing campaigns: Developing creative and effective marketing campaigns to attract and retain custome
Business Development & Marketing Associate
BYJU'S (Think&Learn Pvt.Ltd)
08.2018 - 08.2020
- As a Business Development and Marketing Associate at Byju's Think and learn pvt.ltd, I played a key role in revenue generation for the company through home conductions, cold calling, and video calling
- With a strong background in marketing and business development, I am confident in my ability to develop and execute effective strategies that will drive growth and success for the organization
- Worked in the Discovery School Super League campaign to generate leads for the system in UP, Bihar, and Uttrakhand region
- Conducted market research and analysis to identify potential customers and partners
- Developed and executed marketing and sales strategies to drive lead generation and B2B onboarding
- Built and maintained strong relationships with clients and partners
- Collaborated with cross-functional teams to ensure successful execution of business development initiatives
- Generated revenue for the company through home conductions, cold calling, and video calling
- Conducted market research and analysis to identify potential customers and partners
- Developed and executed sales strategies to drive revenue growth
- Conducted cold calling and lead generation to drive revenue growth for the company
- Built and maintained strong relationships with clients and partners
Deputy General Manager
Drishti IAS(Vdk Eduventures Pvt.ltd)
- Summary: As a seasoned professional with experience in general management, business development, and operations, I have a proven track record of driving significant growth and success for the organizations I have worked with
- As Deputy General Manager at Drishti IAS, I was able to build and grow the team from 50 to 165, while maintaining an impressive 80% retention rate
- In addition, I successfully managed client relationships with LeadSquared, Knowlarity, and Outlook, creating effective processes and communication strategies that led to our success
- Lead and managed multiple aspects of the company, including general management, business development, and operations
- Successfully increased headcount from 50 to 165 in just one year, while maintaining an 80% retention rate and revenue growt from 10 CR to 160 CR per annum
- Cultivated strong client relationships through effective processes and communication strategies
Education
B.Tech - Electronics and Communication Engineering
PSIT Kanpur
Secondary Education - CBSE
Army Public School Kanpur
Skills
- Microsoft Office Tools
- Project Management
- Power BI
- People Management
- Customer Relationship Management
- Marketing Strategy
- Problem-solving
- ERP
- Outlook
- Business process improvement
Timeline
Divisional Head (MD office)
Drishti IAS(Vdk Eduventures Pvt.ltd)
06.2022 - 04.2023
Business Development Manager
Drishti IAS(Vdk Eduventures Pvt.ltd)
09.2020 - 06.2021
Head Of Department (Business Development)
Drishti IAS (Vdk Eduventures Pvt.ltd)
11.2018 - 09.2020
Business Development & Marketing Associate
BYJU'S (Think&Learn Pvt.Ltd)
08.2018 - 08.2020
Deputy General Manager
Drishti IAS(Vdk Eduventures Pvt.ltd)
B.Tech - Electronics and Communication Engineering
PSIT Kanpur
Secondary Education - CBSE
Army Public School Kanpur
Similar Profiles
SAKSHI SINHASAKSHI SINHA
Social Media Executive at DWF Wing, Drishti IASSocial Media Executive at DWF Wing, Drishti IAS
Munil Dutt TripathiMunil Dutt Tripathi
Sr. Manager Marketing & Counseling at DRISHTI IASSr. Manager Marketing & Counseling at DRISHTI IAS
Kaushlendra SinghKaushlendra Singh
Deputy Manager at Drishti IASDeputy Manager at Drishti IAS