SURYAKALA N
Tenkasi
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
2
2
years of professional experience
Work History
Quality Analyst
BMAP Fintech PVT LTD
08.2024 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Senior Sales Associate
BMAP Fintech PVT LTD
06.2023 - 07.2024
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
Education
B.A. - HRD
Rani Anna Govt college for women
01.2023
HSC - EM
Nadar committee higher secondary school
01.2019
SSLC - EM
Nadar committee higher secondary school
01.2017
Skills
- QC testing
- Inspection readiness validation
- Correction action planning
- Data validation
- Process auditing
- Call monitoring
- Improve procedures
- Team collaboration
- Team building
- Professionalism
- Teamwork and collaboration
- Requirement gathering and analysis
- Multitasking
- Client relationship management
- Risk assessment
- Upselling
Extra-Curricular Activities
Basic computer knowledge, Employability Skill Programme, UNXT Soft Skill Program, Sports, Logistics.
Disclaimer
I hereby declare that all the information mentioned above is true and complete to the best of my knowledge.
Profile
- Human Resources Development Student.
- I Consider Myself a responsible and orderly person.
- I am looking forward for my first work experience.
Timeline
Quality Analyst
BMAP Fintech PVT LTD
08.2024 - Current
Senior Sales Associate
BMAP Fintech PVT LTD
06.2023 - 07.2024
HSC - EM
Nadar committee higher secondary school
SSLC - EM
Nadar committee higher secondary school
B.A. - HRD
Rani Anna Govt college for women
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