SURYAKANT
Chapra
Summary
Results-oriented Team Leader with extensive experience at Hyatt Centric Janakpuri. Demonstrated expertise in client communication and customer feedback analysis, achieving consistent 5-star hygiene ratings. Implemented effective cost-control measures that improved profitability while upholding high service standards. Committed to enhancing team motivation and delivering exceptional customer experiences. Dedicated F&B Service Associate with proven ability to resolve customer needs efficiently. Known for exceptional service and strong cash handling skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
F&B SERVICE ASSOCIATE
HYATT CENTRIC JANAKPURI
New Delhi
12.2024 - Current
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Handled cash transactions and operated POS systems accurately, providing correct change to customers.
- Developed and updated menus in collaboration with the kitchen team, focusing on seasonal ingredients.
- Prepared detailed reports on daily, weekly, and monthly sales, highlighting trends and areas for improvement.
- Tailored beverage recommendations to customers based on their preferences and meal choices.
INDUSTRIAL TRAINEE
SHANGRI -LA EROS NEW DELHI
DELHI
06.2024 - 12.2024
- Collaborated with senior staff to develop marketing materials, enhancing brand visibility and engagement.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Segregated and lapelled products to maintain organized inventory.
- Booked conference rooms, scheduled catering and sent invitations to assist in coordinating events.
- Maintained calendar and scheduled meetings and appointments to streamline operations.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Helped formulate expenditure reports to submit to manager.
- Inspected reports of damage and processed claims documentation.
Education
DIPLOMA IN HOTEL MANAGEMENT - hospitality & hotel administration
AIHM DWARKA DELHI
DWARKA05-2024
Intermediate -
SATYAM PRIVATE ITI JANTA BAZAR
CHAPRA02-2022
HIGH SCHOOL -
SHRI DHODH NATH HIGH SCHOOL
CHAPRA02-2020
Skills
- Positive Thinking
- Customer feedback analysis
- Customer service
- Patience and tolerance
Hobbies and Interests
- READING
- GAMING
- TRAVELLING
Personal Information
- Date of Birth: 03/02/2004
- Gender: Male
- Nationality: Indian
Certification
GOOGLE REVIEW CHAMPION
Timeline
F&B SERVICE ASSOCIATE
HYATT CENTRIC JANAKPURI
12.2024 - Current
INDUSTRIAL TRAINEE
SHANGRI -LA EROS NEW DELHI
06.2024 - 12.2024
DIPLOMA IN HOTEL MANAGEMENT - hospitality & hotel administration
AIHM DWARKA DELHI
Intermediate -
SATYAM PRIVATE ITI JANTA BAZAR
HIGH SCHOOL -
SHRI DHODH NATH HIGH SCHOOL