SURYA KIRAN VANKAYALA
Vijayawada
Summary
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Engineer
iCIMS
Hyderabad
01.2024 - Current
- Monitored ticketing system queues for incoming requests from customers.
- Resolved complex technical problems through root cause analysis techniques.
- Assisted customers with troubleshooting software and hardware issues.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Utilized HTML and CSS to develop forms and import extensive data sets into the platform.
- Enhanced clients' portals branding by implementing crucial scripting changes, display, and formatting.
- Administered, optimized, and maintained SQL databases to ensure data integrity and performance.
- Administered and optimized complex spreadsheets, including data analysis, formula creation, and data visualization to support accurate reporting and decision-making.
ML Data Associate
Amazon
Hyderabad
09.2023 - 12.2023
- Audited the accuracy of existing databases by running tests against sample datasets.
- Collected, organized and analyzed data from multiple sources to identify trends and patterns in customer behavior.
- Collected, tracked and evaluated current business and market trend data.
- Analyzed and tracked data to prepare forecasts and identify trends.
Education
Bachelors of Computer Science in Cognitive Systems -
Pb Siddhartha College of Arts and Science
IPE in Mathematics Economics and Commerce -
Andhra Loyola College
CBSE -
St.John's Public School
Skills
- Java
- Python
- WEKA
- SPSS
- MySQL
- Communication
- Multi-tasking
- Technical expertise
Certification
- AWS Cloud Foundation Course
- CISCO Packet Tracer
- OOPS in Java
- Data Mining
Languages
Telugu
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Key Skills
* Supporting 100+ clients servers remotely across globe.
* Responsible for the Root Cause Analysis of major incidents and initiating Problem Management if needed.
* Effective communication and collaboration skills, able to work effectively within cross-functional teams to achieve organizational objectives.
* Continuously stays updated with the latest technologies and trends in Exchange to deliver innovative solutions and drive process improvements.
* Provided 24/7 On-call support in non-working hours.
Timeline
Technical Support Engineer
iCIMS
01.2024 - Current
ML Data Associate
Amazon
09.2023 - 12.2023
Bachelors of Computer Science in Cognitive Systems -
Pb Siddhartha College of Arts and Science
IPE in Mathematics Economics and Commerce -
Andhra Loyola College
CBSE -
St.John's Public School