Summary
Overview
Work History
Education
Skills
Certification
Languages
Key Skills
Timeline
Generic

SURYA KIRAN VANKAYALA

Vijayawada

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Engineer

iCIMS
Hyderabad
01.2024 - Current
  • Monitored ticketing system queues for incoming requests from customers.
  • Resolved complex technical problems through root cause analysis techniques.
  • Assisted customers with troubleshooting software and hardware issues.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Utilized HTML and CSS to develop forms and import extensive data sets into the platform.
  • Enhanced clients' portals branding by implementing crucial scripting changes, display, and formatting.
  • Administered, optimized, and maintained SQL databases to ensure data integrity and performance.
  • Administered and optimized complex spreadsheets, including data analysis, formula creation, and data visualization to support accurate reporting and decision-making.

ML Data Associate

Amazon
Hyderabad
09.2023 - 12.2023
  • Audited the accuracy of existing databases by running tests against sample datasets.
  • Collected, organized and analyzed data from multiple sources to identify trends and patterns in customer behavior.
  • Collected, tracked and evaluated current business and market trend data.
  • Analyzed and tracked data to prepare forecasts and identify trends.

Education

Bachelors of Computer Science in Cognitive Systems -

Pb Siddhartha College of Arts and Science

IPE in Mathematics Economics and Commerce -

Andhra Loyola College

CBSE -

St.John's Public School

Skills

  • Java
  • Python
  • WEKA
  • SPSS
  • MySQL
  • Communication
  • Multi-tasking
  • Technical expertise

Certification

  • AWS Cloud Foundation Course
  • CISCO Packet Tracer
  • OOPS in Java
  • Data Mining

Languages

Telugu
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1

Key Skills

* Supporting 100+ clients servers remotely across globe.
* Responsible for the Root Cause Analysis of major incidents and initiating Problem Management if needed.
* Effective communication and collaboration skills, able to work effectively within cross-functional teams to achieve organizational objectives.
* Continuously stays updated with the latest technologies and trends in Exchange to deliver innovative solutions and drive process improvements.
* Provided 24/7 On-call support in non-working hours.

Timeline

Technical Support Engineer

iCIMS
01.2024 - Current

ML Data Associate

Amazon
09.2023 - 12.2023

Bachelors of Computer Science in Cognitive Systems -

Pb Siddhartha College of Arts and Science

IPE in Mathematics Economics and Commerce -

Andhra Loyola College

CBSE -

St.John's Public School

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SURYA KIRAN VANKAYALA