B.TECH CSE - Computer Science
Samskruti College of Engineering
2022
Surya Prajwal
Hyderabad
Summary
Salesforce Developer with 2 years and 5 months of experience at Accellor: Proficient in designing and automating processes, customizing user interfaces, and handling data-related tasks within the Salesforce ecosystem. Adept at leveraging various Salesforce elements to drive organizational efficiency and enhance user experiences.
Education
Intermediate - Pre-Engineering
Narayana Junior College(TSBIE)
2018
DAV Public School (CBSE)
Hyderabad, India2016
Skills
- Building Salesforce Sites using LWC: Proficient in creating Lightning Web Components (LWC) for building dynamic and responsive web interfaces within Salesforce
- Custom UI for Agents using Aura Components: Developed customized user interfaces using Aura Components, enhancing the user experience for agents and improving productivity
- Service Cloud and Health Cloud Experience: Worked extensively with Service Cloud and Health Cloud, leveraging their features to streamline customer service processes and healthcare workflows
- Debugging Skills: Proficient in troubleshooting issues related to LWC and Aura JavaScript code using the Sources Panel Also experienced in debugging Apex code using Debug Logs
- Case Escalations and Screen Flows: Successfully implemented case escalation processes, including owner and queue assignment, using Screen Flows
- Document Generation with Conga Templates: Created printable and downloadable documents using Conga Templates, enhancing document management capabilities
- Copado Deployment Expertise: Skilled in handling deployments using Copado, collaborating closely with other developers to ensure smooth releases
- Salesforce Administration: Proficient in configuring and managing various Salesforce elements, including Flows, Workflows, Permissions, Permission Sets, Record Types, Field Sets, Lightning Pages, Page Layouts, List Views, and Validation Rules
- User Access and Security: Managed profile-level and user-level permissions, controlled record-level access through OWD settings, sharing rules, and role hierarchies
- Technical Documentation and Knowledge Transfer: Provided comprehensive technical and functional documentation and conducted recorded knowledge transfer (KT) sessions
- Integration with ServiceNow: Successfully integrated Salesforce with ServiceNow using outbound messages
Skills
- Apex | Apex Triggers
- Asynchronous Apex
- LWC (Lightning Web Components)
- Aura Components
- Visualforce components/pages
- Debugging LWC,Aura and Apex issues
- Integration - REST/SOAP/Bulk API
- Salesforce Sites
- SOQL
- Single Sign On Settings
- Copado Deployments, understanding of metadata
- Process Automation: Flows, Approval Process, Process Builder
- Workflow Actions: Email Alerts, Field Updates, Outbound messages, Workflow Rules
- Salesforce Administration
- Conga Templates
- PD1 and PD2 Certified
- Copado Certification
Timeline
B.TECH CSE - Computer Science
Samskruti College of Engineering
Intermediate - Pre-Engineering
Narayana Junior College(TSBIE)
DAV Public School (CBSE)
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