Susanta Bose

E-commerce Logistics / Reconciliation

• Ensured accurate and timely processing of online orders, monitoring order flow from checkout to final delivery.
• Managed picking, packing, labeling, and dispatch processes, reducing fulfillment errors and transit damage.
• Led hub-level reconciliation (PRC) to match physical shipments with system records and identify variances.
• Conducted RCA for lost shipments and fraud-related cases, implementing corrective and preventive action plans.
• Managed risks related to delivery delays, lost shipments, fraud cases, and damaged goods.
• Coordinated with warehouse teams to improve space optimization and inventory accuracy.
• Oversaw operations across multiple warehouses / fulfillment centers, ensuring SOP and compliance consistency.
• Monitored last-mile delivery challenges, including scan gaps, fake deliveries, and handover failures.
• Tracked and analyzed KPIs such as lost shipment %, fraud cases, delivery success rate, and OFD performance.
• Maintained a safe, organized, and legally compliant working environment across logistics operations.
• Cross-trained team members to improve operational agility and performance continuity.
• Resolved staff conflicts through effective communication and fair decision-making.

Key Achievements

• Reduced shipment loss and fraud incidents through structured RCA and tighter hub audits.
• Improved delivery success rate by strengthening reconciliation and last-mile controls.
• Enhanced warehouse productivity through process standardization and team training.

Tools & Systems

• OMS / WMS / ERP (basic to intermediate)
• MS Excel (Reports, Reconciliation, KPIs)
• Flipkart & Hub Tracking Dashboards

• Logistics Pendency strategy - Clear old first + prevent new.
  Execution driven by data, discipline, and daily reviews with Team & partner's. Business runs on scale, speed, and tight cost control
• Clear previous day’s pendency, Mid-day: handle fresh inflow, Night: zero down hub pendency before linehaul.
• Prepared reports and dashboards for operations management.
• Identified issues, analyzed information and provided solutions to problems.
• Logistics loss, process, and reduction management.
• Demonstrated strong organizational and time management skills while managing multiple Tasks.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Suspicious and fraudulent activity closure, and BRM investigation case.
• Prepared timely and accurate MIS reports for Operation management.
• Motivated the team to maintain high ethical and moral standards.
• Mentored and coached new joiners to accelerate their learning curve.
• Enhanced supplier partnerships through regular communication and joint problem-solving sessions.

• Loss, process, and reduction management.
• Prepared reports and dashboards for operations management.
• Formulated operational and administrative procedures to streamline processes.
• Refined and improved product transport and storage processes.
• Worked as an Inventory and MIS Reporting Analyst, meticulously maintaining daily account records, including petty cash management.
• Prepared timely and accurate MIS reports for management.
• Implemented FIFO (First In, First Out) method to ensure proper stock rotation.
• Oversaw business operations, effectively delegated tasks to a team of 8 Inventory Executive, and resolved any issues that arose during shifts.
• Ensured a fully stocked inventory.
• Maintained FIFO method for stock management.
• Motivated the team to maintain high ethical and moral standards.
• Managed supply chain activities, including inward and outward processes.
• Mentored and coached new joiners to accelerate their learning curve.
• Managed daily accounts, including inventory tracking through software and manual entries.
• Checked import and export data for accuracy.
• Conducted warehouse audits and inventory process audits.
• Conducted Central Process Audit and prepared draft reports.
• Maintained required inventory levels at minimal cost.

• Conducted internal and external stock take audits for best-selling products and BIBA, ONLY, VERO MODA, ensuring accuracy and compliance with established standards
• Performed comprehensive warehouse and inventory process audits to identify areas of improvement and streamline operations
• Implemented Composite Consumer Price Index (CCPI) audit at BIG BAZAAR, resulting in enhanced pricing accuracy and improved customer satisfaction
• Carried out central process audits and prepared detailed reports, highlighting key findings and recommendations for process optimization
• Utilized Excel spreadsheets to effectively organize and manage financial data, leading to efficient inventory management
• Thoroughly documented all inventory management activities, ensuring transparency and accountability
• Investigated and resolved discrepancies between physical count results and data entry accuracy standards
• Conducted regular physical inventory counts and promptly updated information in computer systems

• Performed daily opening and closing duties including cash handling and reconciliation
• Trained, coached, and mentored new team members on customer service and operational standards
• Monitored inventory levels and reordered merchandise as needed
• Maintained a neat, clean, organized work environment that meets company standards
• Verified inventory counts remained within weekly tolerance levels and compiled Inventory data in compliance
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.