S. DOMINIC SELVAM

Supply Chain & CFA Management: Managed end-to-end pharmaceutical supply chain operations, including CFA management, warehousing, distribution, and 3PL operations, ensuring product availability and operational efficiency.

Compliance & Audits: Ensured GDP compliance through warehouse, CFA, cold chain, and distribution audits while maintaining audit readiness and quality standards.
Analytics & Inventory Management: Utilized strong analytical skills for inventory optimization, ERP/WMS operations, and data-driven to improve supply chain performance.

Customer Service & Business Support: Strengthened customer relationships by ensuring timely deliveries, efficient issue resolution, special-price supply management for corporate and retail hospitals, and high service levels.
Stockist Evaluation & Leadership: Conducted financial and background verification for stockist appointments, developed strategic distribution networks, and led cross-functional teams to drive business growth and operational excellence.

• P&L Management: Directed the Profit & Loss performance of the distribution center, ensuring operational efficiency aligned with business objectives and cost control measures.
• Operational Oversight: Supervised all aspects of warehousing, order fulfillment, and dispatch to modern trade, stockists, and e-commerce, delivering service excellence and timely execution.
• Inventory Control & Compliance: Maintained accurate stock records, conducted FSN (Fast, Slow, Non-moving) analysis, managed expiry controls, and ensured full compliance with audit and regulatory norms.
• Vendor & Transport Management: Liaised with 3PL partners, transporters, and suppliers to optimize delivery schedules, renegotiate freight rates, and improve service levels.
• Logistics Optimization: Led initiatives to streamline logistics processes, reducing turnaround time, minimizing stockouts, and lowering distribution costs.
• System Integration: Successfully implemented ERP and WMS platforms for improved inventory visibility, location-based storage, and enhanced warehouse tracking.
• Process Standardization: Developed and enforced Standard Operating Procedures (SOPs) across warehousing functions, promoting consistency, safety, and operational control.
• Cross-functional Collaboration: Partnered with sales, finance, and marketing teams to align logistics capabilities with business demand and ensure timely execution of campaigns and supply plans.
• Regulatory & Licensing Compliance: Ensured timely renewals and adherence to statutory requirements including drug licenses, food safety certifications, and warehouse operations permits.
• Stakeholder & Trade Engagement: Sustained proactive engagement with trade associations, regulatory bodies, and government agencies to support seamless operations and compliance readiness.

• Logistics Optimization & Cost Control: Managed logistics budgets, negotiated contracts, and implemented cost-saving strategies, resulting in reduced shipping expenses and enhanced operational efficiency.
• Process Efficiency & Technology Integration: Streamlined inventory management, order fulfillment, and shipping processes while successfully integrating new technologies to boost operational productivity.
• Vendor & Partner Management: Built strong vendor relationships and strategic supplier partnerships, improving pricing, service quality, and reducing lead times.
• Inventory & Warehouse Efficiency: Improved inventory accuracy through advanced forecasting, cycle counting, and warehouse layout optimization, ensuring smooth inventory flow and minimal stockouts.
• Transportation & Delivery Excellence: Optimized delivery routes and coordinated with delivery agents to improve on-time delivery rates and daily dispatch efficiency.
• Cost Optimization: Implemented cost-saving measures, streamlined workflows, and negotiated favorable vendor contracts, resulting in significant expense reductions.
• Cross-functional Collaboration: Worked closely with sales, marketing, and procurement teams to align supply chain strategies with demand forecasts and customer expectations.
• Performance Monitoring & Continuous Improvement: Conducted audits, led training sessions, and introduced best practices to enhance team productivity, streamline processes, and improve customer satisfaction.

• Cost & Budget Management: Successfully managed logistics budgets and led cost-saving initiatives, optimizing forecasting and reducing operational expenses without affecting service quality.
• Workforce & Team Development: Implemented strategic hiring practices, fostered a positive team environment, resolved conflicts proactively, and enhanced team productivity through training and collaboration.
• Operational Efficiency: Streamlined workflows across inbound and outbound logistics, reducing order processing time and improving fulfillment speed through cross-functional coordination.
• Customer Satisfaction: Resolved customer disputes promptly, maintained open communication channels, and ensured high service standards to improve client retention and satisfaction.
• Compliance & Safety: Maintained strict adherence to safety protocols, ensuring a secure and regulation-compliant workplace.
• Performance Monitoring & Reporting: Standardized reporting processes to deliver accurate, real-time performance metrics to senior leadership for better decision-making.
• Customer Experience & Support: Enhanced customer satisfaction by resolving issues promptly, improving service communications, and promoting policy transparency across support operations.

• Procurement & Inventory Control: Directed end-to-end procurement of critical and temperature-sensitive pharmaceutical products by developing vendor networks, ensuring stock availability, and minimizing lead times and carrying costs. Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Cold Chain Management: Ensured strict adherence to cold chain standards (2–8°C/frozen), managing cold rooms, data loggers, and real-time temperature monitoring systems in compliance with GDP/GSP guidelines.
• Logistics & Distribution: Managed seamless logistics across CFAs and distributors, including customs clearance and last-mile delivery, resulting in improved turnaround times and reduced transportation costs. Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations. Reduced lead times for product deliveries through effective supplier management and communication strategies.
• Regulatory Compliance & Audit Readiness: Maintained full compliance with CDSCO, FDA, and local drug control regulations; facilitated audits with accurate documentation for batch traceability, licenses, and SOPs.
• Vendor Management & SLA Oversight: Strengthened supplier relationships through structured SLAs, performance reviews, and timely resolution of supply chain bottlenecks to ensure consistent product flow.
• Forecasting & Demand Planning: Utilized consumption trends and secondary sales data to develop accurate forecasts for acute and chronic therapies, reducing overstock and preventing stockouts.
• Warehouse Infrastructure & Optimization: Managed temperature-controlled warehouse operations with optimized layouts, bin management, and racking systems to enhance space utilization and storage efficiency.
• Process Improvement & Cost Efficiency: Implemented lean practices to reduce wastage, improved expiry management systems, and drove cost optimization across warehousing and logistics operations.
• Team Leadership & Training: Led cross-functional teams across distribution centers and CFAs; conducted training on SOP adherence, cold chain handling, safety norms, and audit preparedness for regulatory excellence.

• Customer Relationship Management: Resolved complex customer issues, developed strong client relationships, and enhanced satisfaction by streamlining support processes and leveraging feedback for continuous service improvement. Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Logistics & Fulfillment Optimization: Oversaw end-to-end logistics, negotiated favorable shipping contracts, optimized warehouse layouts, and improved order fulfillment efficiency and on-time delivery rates. Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Inventory & Procurement Control: Implemented advanced inventory systems, ensured accurate stock levels, and established supplier partnerships to reduce lead times and avoid stockouts.
• Audit & Compliance: Conducted internal audits, supported external audit processes, ensured regulatory compliance, and maintained confidentiality of sensitive financial and operational data.
• Operational Efficiency & Cost Management: Led initiatives to reduce transportation and facility costs, integrated WMS solutions, and streamlined fulfillment and warehouse operations for improved productivity. Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Leadership & Collaboration: Trained and managed warehouse teams, aligned departmental goals with strategic company objectives, and collaborated across supply chain, manufacturing, and upper management for unified execution. Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

• Team Leadership & Performance Management: Led day-to-day operations, set clear objectives, conducted performance evaluations, and enhanced employee productivity through regular coaching and development. Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Process Improvement & Operational Efficiency: Streamlined departmental workflows, identified performance gaps, and implemented strategic initiatives to improve overall efficiency and service quality. Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Customer Experience & Issue Resolution: Maintained high customer satisfaction by proactively resolving concerns, managing difficult interactions professionally, and driving repeat business through superior service. Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Cross-functional Collaboration & Coordination: Worked with stakeholders, vendors, and internal teams to ensure seamless coordination, risk mitigation, and execution of business objectives. Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Financial & Resource Management: Managed budgets, controlled assets, monitored cash handling, and implemented strategies to align operations with profitability and compliance standards.
• Planning, Reporting & Compliance: Oversaw inventory management, developed detailed operational plans, and ensured adherence to industry regulations, contributing to long-term business success.

• Operational Leadership: Supervised daily store operations, maintained clean and safe environments, ensured compliance with health and safety standards, and drove consistent performance across teams.
• Customer Satisfaction & Service Excellence: Resolved customer complaints promptly, improved service quality through training, and implemented strategies that enhanced overall customer experience and repeat business.
• Team Development & Performance Management: Mentored and evaluated staff, fostered teamwork, recognized achievements, and implemented training programs to boost morale and productivity. Developed strong working relationships with staff, fostering a positive work environment.
• Inventory & Vendor Management: Conducted regular stock audits, managed inventory levels to reduce overhead, coordinated timely replenishments with vendors, and optimized purchasing through effective negotiations.
• Sales Growth & Financial Oversight: Increased sales through targeted promotions and merchandising, monitored cash handling and deposit accuracy, and adjusted pricing strategies based on sales trend analysis.
• Strategic Planning & Continuous Improvement: Collaborated with management on sales goals, developed business growth plans, optimized scheduling and resource allocation, and implemented technology for operational efficiency. Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.

• Operational Leadership & Cost Optimization: Led warehouse operations with a focus on continuous improvement, implementing cost-saving initiatives and optimizing facility layouts, delivery routes, and carrier contracts. Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Regulatory Compliance & Safety Oversight: Ensured full compliance with industry standards and company policies, maintaining a safe, efficient, and audit-ready distribution environment. Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Process Efficiency & Technology Integration: Streamlined inventory management, order fulfillment, and shipping processes while successfully integrating new technologies to boost operational productivity. Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
• Cross-functional Collaboration: Coordinated with sales, procurement, logistics, and customer service teams to ensure end-to-end supply chain efficiency and seamless customer experiences. Built and maintained relationships with key suppliers and customers to support seamless operations.
• Team Management & Employee Engagement: Built and managed high-performing warehouse teams, promoted safety protocols, and partnered with HR to implement effective retention and engagement strategies.
• Strategic Planning & Business Growth Support: Scaled warehouse capacity to match business growth, aligned operations with sales forecasts, and contributed to business planning and contract negotiations to enhance profitability.

• CFA & Central Warehouse Management: Oversaw end-to-end operations of pharmaceutical central warehouses and CFAs, ensuring efficient receipt, storage, dispatch, and documentation of medicinal stock across multiple channels. Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.
• VAT System Operations: Maintained compliance with state-wise VAT regulations, managed documentation for tax invoicing, and ensured smooth transition and reconciliation in coordination with finance teams.
• Monthly Stock & PIS Reconciliation: Conducted monthly stock vs. Physical Inventory Statement (PIS) reconciliation to ensure 100% accuracy in inventory, reduce pilferage/losses, and maintain audit-readiness.
• Local Delivery Route Optimization: Optimized delivery routes for timely and cost-efficient dispatch of customer orders (stockists, hospitals, pharmacies), including last-mile delivery within assigned regions. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Scheduled Day Delivery Planning: Implemented scheduled day deliveries across customer zones to streamline vehicle planning, improve service level adherence, and control fuel and labor costs.
• Sales Team Coordination: Collaborated closely with the sales force to align dispatches with beat plans, priority orders, and monthly/quarterly sales targets to avoid loss of business opportunities.
• Sales Promotional Material Handling: Managed receipt, storage, and timely dispatch of promotional articles (samples, visual aids, gifts) to field representatives and regional teams, ensuring campaign readiness.
• Expired Product Claim Settlement: Coordinated with stockists and sales teams for return of expired articles, processed credit note generation, and submitted claims to manufacturers within stipulated timelines.
• Quality Issue Product Recall: Handled recall operations for quality-affected batches, coordinated reverse logistics, and ensured proper documentation and dispatch back to manufacturers for recycling or review.
• Expired Product Disposal: Executed disposal of expired or damaged pharmaceutical goods in compliance with pollution control norms through authorized government vendors, with full documentation.
• Cost & Compliance Control: Implemented SOPs to reduce operational costs while maintaining regulatory compliance under DCA norms, GDP standards, and internal audit protocols.
• Team Leadership & Safety Management: Led CFA operational teams, ensured adherence to safety standards in storage and handling (especially for cold chain SKUs), and conducted regular training on GMP/GDP protocols.