Sushant Dubey
Jaipur
Summary
Dynamic Senior Process Associate skilled in data analysis and team collaboration. Developed initiatives that significantly reduced customer wait times. Committed to leveraging organizational skills to contribute to operational excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven Senior Process Associate with expertise in project management and customer relationship management. Proven ability to implement strategies that reduce customer wait times and enhance team collaboration.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Senior Process Associate
Genpact Pvt. Ltd
Jaipur
02.2021 - Current
- Cultivated positive relationships with staff and management to enhance collaboration.
- Organized client meetings for project updates and alignment on objectives.
- Collaborated with team members on process optimization projects.
- Developed and implemented initiatives to reduce customer wait times.
- Analyzed key performance indicators to identify effective strategies.
- Identified needs of customers promptly and efficiently.
- KYC
- UPL Loan Application Set-Up
- UPL loan servicing.
Education
Master of Arts - Psychology
V.M.O.U
Jaipur07-2024
MBA - Human Resources Management/Marketing Management
CITM (Technical University KOTA)
Jaipur06-2022
BBA - Management
S.S.Jain Subodh College Of Global Excellence
Jaipur05-2019
Senior Secondary (12th) - Commerce
Shardey Vidya Peeth School (B.O.S.E)
Dholpur (Rajasthan)05-2016
Polytechnic Diploma (mechanical Engg.) - Engineering
Swasthya Kalyan Polytechnic College
Jaipur08-2014
High School Diploma -
Shardey Vidya Peeth (B.O.S.E)
Dholpur05-2011
Skills
- Project management
- Customer relationship management
- Data analysis
- Team collaboration
- Process optimization
- Performance evaluation
- Organizational skills
- Customer service
- Calculations and analysis
- Data entry
- Business process mapping
- Lean six sigma
- Verbal and written communication
- Process documentation
- Multitasking capacity
- Decision-making
- Active listening
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Certification
Generative AI Training Certificate
Accomplishments
Team R&R Award (4 times)
Timeline
Senior Process Associate
Genpact Pvt. Ltd
02.2021 - Current
Master of Arts - Psychology
V.M.O.U
MBA - Human Resources Management/Marketing Management
CITM (Technical University KOTA)
BBA - Management
S.S.Jain Subodh College Of Global Excellence
Senior Secondary (12th) - Commerce
Shardey Vidya Peeth School (B.O.S.E)
Polytechnic Diploma (mechanical Engg.) - Engineering
Swasthya Kalyan Polytechnic College
High School Diploma -
Shardey Vidya Peeth (B.O.S.E)