NANCY TAAK
Mohali
Summary
Results-driven Assistant Manager with 19+ years of experience (2005-2024) in operations management, team leadership, and process optimization. Proven ability to lead large teams of 150+ members, including team leaders, while consistently driving performance and operational excellence. Expertise in audits (TOPS/BEST), training, process improvement, and cross-functional coordination. Strong background in stock management, dispatch operations, and accounts handling. Recognized for leadership, communication, and multitasking capabilities with a focus on achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Assistant Manager Learning & Development
Teleperformance
01.2025 - Current
- Managing TOPS (Tele -performance Operations & Process Standards) and BEST audits, ensuring compliance with organizational benchmarks.
- Providing TOPS and BEST training to the Internal Employee (Grade2 and Above)
- Providing jump Training for the candidates regarding TOPS and BEST
- Helping the employee to meet the performance and monthly score cards.
Assistant Manager Operations
Teleperformance
01.2018 - 01.2025
- Leading a team of 150+ employees, including team leaders, ensuring high performance and productivity.
- Driving day-to-day operations optimization to improve efficiency and service delivery.
- Conducting training sessions and interviews, strengthening team capabilities and talent acquisition.
- Implementing process improvements to enhance operational performance and reduce inefficiencies.
- Building a collaborative work environment to boost team engagement and productivity.
- Monitoring KPIs and ensuring achievement of organizational goals through effective leadership.
- Acting as a strong communicator and relationship builder with internal teams and stakeholders.
Operations & Accounts
Appliances & Plastics Pvt. Ltd.
01.2013 - 01.2018
- Managed stock operations for brands like Khaitan and Prestige.
- Coordinated dispatch and logistics operations efficiently.
- Handled accounts management, ensuring accurate financial tracking and reporting.
Operations Executive
V Sons (Mobile Distributor)
01.2009 - 01.2013
- Managed stock for multiple mobile brands.
- Oversaw dispatch coordination and inventory control.
- Maintained and handled accounts management responsibilities.
Assistant Team Leader
Tata Business Support Services Ltd.
01.2006 - 01.2008
- Supported the Team Leader in achieving team targets and KPIs.
- Handled team performance monitoring and reporting.
- Managed team scheduling (roster planning).
- Addressed team concerns and ensured smooth operations.
Operations Executive
Uniword Telecom Ltd.
01.2005 - 01.2006
- Managed stock of refurbished landline telephones.
- Coordinated dispatch to dealers and inventory tracking.
Education
Bachelor of Arts -
IGNOU
UnaHigher Secondary -
DAV UNA
Una10th -
DAV Public School Una
UnaSkills
- Audit & Compliance (TOPS / BEST)
- Leadership & Team Management
- Operations & Process Optimization
- Training & Development
- Communication & Stakeholder Management
- Multitasking & Prioritization
- MS Excel & Technical Proficiency
- Stock, Dispatch & Accounts Management
Timeline
Assistant Manager Learning & Development
Teleperformance
01.2025 - Current
Assistant Manager Operations
Teleperformance
01.2018 - 01.2025
Operations & Accounts
Appliances & Plastics Pvt. Ltd.
01.2013 - 01.2018
Operations Executive
V Sons (Mobile Distributor)
01.2009 - 01.2013
Assistant Team Leader
Tata Business Support Services Ltd.
01.2006 - 01.2008
Operations Executive
Uniword Telecom Ltd.
01.2005 - 01.2006
Bachelor of Arts -
IGNOU
Higher Secondary -
DAV UNA
10th -
DAV Public School Una