SUSHILKUMAR WARDHE
Pune
Summary
Dynamic Network Service Specialist with proven expertise at Kyndryl Solutions, adept in Cisco technologies and vulnerability mitigation. Skilled in delivering 24/7 operational support and managing complex network issues, ensuring optimal performance and adherence to SLAs. Committed to enhancing customer satisfaction through effective communication and proactive monitoring strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Service Specialist
Kyndryl Solutions Private Limited
Pune
06.2022 - Current
- Configured and managed Cisco routers and switches, ensuring seamless infrastructure operations.
- Executed vulnerability mitigation strategies on switches while diagnosing complex Layer 2/3 issues with Wireshark and CLI to enhance network security.
- Monitored customer networks 24/7 to prevent critical outages and enhance overall service reliability.
- Managed P1, P2, and P3 tickets in ServiceNow, ensuring compliance with stringent service level agreements.
- Developed and maintained low-level network designs using Microsoft Visio for accurate architectural documentation in the Scholastic project.
Network Engineer
TAURUS Hard Soft Solutions Pvt. Ltd.
Bangluru
09.2021 - 06.2022
- Worked as Network Engineer L1 with Taurus hard soft solution on BIAL project, managing network support operations for enhanced service delivery.
- Configured and managed routing protocols to optimize network traffic.
- Set up and maintained switching configurations for network efficiency.
- Working on Cisco device & Avaya devices switches
- Monitored PAN India network devices, preventing service severity and ensuring adherence to customer SLAs.
- Delivered assistance in 24/7 environments to maintain network functionality.
- Worked experience on NOC environment (Monitoring & Troubleshooting)
- Monitoring of the customer network within defined SLA
- Utilized Remedy for tracking and managing network support tickets.
- Provided solutions for escalated and critical mail issues, supporting the mail team in maintaining operational continuity.
- SolarWinds - worked on SolarWinds's tool
- Network - OSI layer, TCP/IP, Routing, Switching
- Basic knowledge DNS, DHCP
Network Engineer
Alchemy Techsol India Pvt. Ltd.
Pune
07.2019 - 09.2021
- Worked as a Network Engineer with Alchemy on the VIL (Vodafone Idea, Limited) project to manage network service delivery.
- Monitoring - Supported monitoring of network services and devices for PAN India
- Assisted incident management efforts, facilitating swift resolution of network issues.
- Change management - Supported for network changes and end to end coordination in Change request process.
- Handling troubleshooting calls for routing and switching
- Worked on Firewall Policy Implementation (Remedy Tickets, workorders)
- Worked on Cisco and juniper routers and switches
- Handling end to end troubleshooting calls on Firewall (Cisco, Fortinet, Switches Cisco, Router Cisco
- Supported mail team, providing solutions for escalated and critical mail issues.
- Play a role in prevention of severity and maintain SLA of the customer and monitor the entire PAN India Network devices
- Supported 24/7 environments by addressing network issues.
- Network - OSI layer, TCP/IP, Routing, Switching
- Worked experience on NOC environment (Monitoring & Troubleshooting)
- Utilized Remedy ticketing system for tracking and managing incidents.
- Monitoring of the customer network within defined SLA
Education
Diploma -
MSBTE
Mumbai01-2016
SSC -
Maharashtra State board
01-2012
Skills
- Cisco Certified Network Associate (CCNA)
- Network Security Associate (NSE 1-3)
- Network troubleshooting
- OSI model expertise
- TCP/IP protocols
- VPN configuration
- MPLS implementation
- DMZ management
- Firewall management
- Next-gen firewalls
- Checkpoint and Palo Alto technologies
- Vulnerability strategies
- Layer 2/3 diagnostics
- Customer network support
- ServiceNow management
- 24/7 operational support
Certification
• Cisco Certified Network Associate (CCNA) Certification - CSCO14525055
• Fortinet's Network Security Associate Certification - NSE 1, lmmWpajLeT
• Fortinet's Network Security Associate Certification - NSE 2, PMEeveUIG1
• Fortinet's Network Security Associate Certification - NSE 3, mnBFL1wcWR
Cisco certified Specialist - Enterprise core - CCNP encore, CSCO14525055
• Fortinet's Network Security Associate Certification - NSE 1, lmmWpajLeT
• Fortinet's Network Security Associate Certification - NSE 2, PMEeveUIG1
• Fortinet's Network Security Associate Certification - NSE 3, mnBFL1wcWR
Cisco certified Specialist - Enterprise core - CCNP encore, CSCO14525055
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Advanced, Proficient, Proficient
Hobbies and Interests
- Participated in 'ROBO-RACE' competition and other various Technical Events.
- Participated in 'PAPER PRESENTATION' competition in various Technical Events.
- Attended workshop for 'PCB Manufacturing' and 'Solar Energy Monitoring'.
- Completed Professional Training in CCNA.
Personal Information
- Age: 29
- Passport Number: Yes
- Date of Birth: 08/11/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Network Service Specialist
Kyndryl Solutions Private Limited
06.2022 - Current
Network Engineer
TAURUS Hard Soft Solutions Pvt. Ltd.
09.2021 - 06.2022
Network Engineer
Alchemy Techsol India Pvt. Ltd.
07.2019 - 09.2021
Diploma -
MSBTE
SSC -
Maharashtra State board