Taqi Ahmed Khatib
Bengaluru
Summary
Dynamic Network Services Specialist with a proven track record at Kyndryl Solutions, excelling in Cisco Jabber migrations and network troubleshooting. Leveraging CCNA expertise and strong problem-solving skills, I contributed to over $12M in savings while enhancing operational efficiency. Passionate about continuous learning and delivering impactful solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Network Services Specialist
Kyndryl Solutions Pvt. Ltd.
Bengaluru
09.2022 - Current
- Migrated Cisco Jabber devices, executing user database transitions from IBM to Kyndryl post-spinoff, contributing to over $4M over 2.5 years.
- Configured, monitored, and troubleshot Cisco Jabber administration processes, with global communication access, including phone creation and updates.
- Contributed to the MACD project within Kyndryl and IBM organizational frameworks, including product qualification for installation, contributing to $8M.
- Collaborated with AT&T and Indian service providers for successful global migrations, with value analysis (VA) providing the service partner with a yearly saving of $200K.
- Resolved complex automation failures while configuring diverse phone types.
- Delivered end-user support for Cisco Jabber and physical phones, meeting SLAs and SLOs.
- Achieved operational efficiency with over 3,000 tasks completed in six months.
- Developed procedures for monitoring changes in the networking environment and responding accordingly.
- Performed and documented runbook network operations using step-by-step decision trees.
- Provided guidance and training on proper use of products and services as needed by customers.
- Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
Internship Student
Vivarttana Technologies Pvt. Ltd.
Bengaluru
11.2021 - 08.2022
- Driven by a desire to acquire practical knowledge in the burgeoning field of machine learning, I sought training at Vivarttana Technologies.
- Working on their products provided invaluable hands-on experience in machine learning and data visualization.
- This immersive experience fostered a dynamic learning environment, enabling me to refine my skill set, contribute meaningfully to the organization's objectives, and cultivate a continuous pursuit of knowledge.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Technical Advisor
[24]/7.ai
Bengaluru
02.2018 - 09.2018
- Leveraging internal tools, I effectively addressed challenges on the Expedia.uk platform, twice earning recognition as Employee of the Month.
- Within six months, I efficiently managed a high volume of daily customer interactions (50-60), demonstrably boosting team and company productivity. My technical proficiency flourished through.
- Infrastructure monitoring, technical assessments, and continuous learning aligned with product updates. By drawing on past client experiences and market research, I provided valuable insights into industry best practices and competitor strategies.
- Additionally, I championed information security by meticulously reviewing technical guidelines.
- Performed data backup operations as required by company policy.
- Evaluated customer requirements and provided appropriate solutions based on industry standards.
Education
Bachelor of Engineering - Electronics And Telecommunication Engineering
Bangalore Institute Of Technology
Bengalure08-2022
Some College (No Degree) - Electronics And Communication
K.S Polytechnic
Bengaluru12-2018
Skills
- Cisco Certified Network Associate (CCNA)
- TCP/IP Networking
- Network troubleshooting
- Routing protocols (BGP, OSPF, ECMP, MPLS)
- Network administration, monitoring
- EVE-NG, GNS3, PuTTY, Wireshark
- Basics of Operating Systems
- Basics of Python
- Technical Advisor/Support
Accomplishments
- Successfully migrated the Argentina site during the IBM/Kyndryl spin-off
- Successfully completed the networking course (CCNA), while in the process of completing CCNP and CCIE Sec from Networkers' Home, a renowned institution for networking expertise and technological advancement
- Collaborated with cross-functional teams in the development of two impactful projects: "Power Theft Prevention and Transformer Safety," and "Multi-Purpose Smart Tractor."
Languages
English
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Timeline
Network Services Specialist
Kyndryl Solutions Pvt. Ltd.
09.2022 - Current
Internship Student
Vivarttana Technologies Pvt. Ltd.
11.2021 - 08.2022
Technical Advisor
[24]/7.ai
02.2018 - 09.2018
Bachelor of Engineering - Electronics And Telecommunication Engineering
Bangalore Institute Of Technology
Some College (No Degree) - Electronics And Communication
K.S Polytechnic
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