SUSHIL KUMAR
Gurugram
Summary
Aviation professional with 12+ years of experience across airport operations, load control, and international station management. Skilled in airport operations, new station launches, passenger services, airside/ramp safety, and regulatory compliance. Seeking to contribute to Air India’s operations and expansion with strong technical and leadership acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager – International Projects
IndiGo Airlines
Gurgaon
2023.10 - Current
- International Station Startup & Ramp Readiness
- Passenger Service Excellence & Terminal Operations
- Airside Safety | Baggage, GSE, Apron Management
- Operational Performance (OTP, SLA, Cost Control)
- Regulatory Compliance (DGCA, BCAS, IATA, ICAO)
- Crisis Management & Security Oversight
- Stakeholder Engagement | Vendor & Authority Liaison
- Airline Expansion & SOP Implementation
- Coordinated with cross-functional teams to streamline airport processes and improve service delivery.
- Implemented process improvements to reduce turnaround times at airports nationwide.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Airport Manager
IndiGo Airlines
Jabalpur
2021.08 - 2023.09
- Directed end-to-end airport operations including passenger services, terminal, ramp & security.
- Implemented cost & manpower optimization, achieving improved efficiency.
- Coordinated with AAI, BCAS, CISF, and GHA for operational alignment.
- Ensured regulatory compliance and coordinated with airport authorities.
- Oversaw customer service initiatives enhancing passenger experience and satisfaction.
- Liaised with regulatory bodies to ensure adherence to aviation standards and policies.
- Developed contingency plans for emergency situations affecting airport operations.
- Analyzed data from customer surveys to improve customer service levels at the airport.
- Performed regular inspections of runways, taxiways and other areas of the airport facility to identify potential hazards or malfunctions.
- Provided leadership guidance and direction for a team of aviation professionals working at the airport.
- Created budget projections for capital improvements projects at the airport facility.
- Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
Assistant Manager (Airside Operations)
IndiGo Airlines
Delhi
2018.10 - 2021.08
- Supervised aircraft turnaround, baggage handling, and airside safety.
- Enhanced on-time performance (OTP) and operational efficiency.
- Managed turnaround & airside safety for one of India’s busiest hubs.
- Ensured OTP and GSE compliance, conducted ramp safety audits
- Managed daily flight schedules to ensure timely departures and arrivals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Load Controller
IndiGo Airlines
Gurgaon
2015.09 - 2018.10
- Completed day-to-day duties accurately and efficiently.
- Managed flight weight & balance.Prepared and validated load sheets for A320 & ATR fleet.
- Ensured accurate passenger, baggage, and cargo distribution for safe flight performance.
- Coordinated with flight crew, dispatch, and ground handling teams to ensure on-time departures.
- Conducted weight & balance cross-checks and maintained error-free documentation for audits.
- Communicated with ground crew to streamline turnaround operations and enhance efficiency.
AO&CS Officer – Terminal & Ramp Ops
IndiGo
2014.01 - 2015.08
- Coordinated daily operations to ensure timely flight schedules and passenger services.
- Oversaw baggage handling processes to maintain safety and efficiency standards.
- Managed customer inquiries, providing accurate information and resolving concerns promptly.
Service Executive
Celebi Ground Handling
Delhi
2012.12 - 2013.12
- Coordinated ground handling operations to ensure timely aircraft turnaround.
- Managed passenger services and addressed inquiries for a seamless travel experience.
Education
Class XII - Mathematics & Physics
CBSE
Class X -
CBSE
BBA – Aviation Management -
MGU
Skills
- Operational Performance (OTP, SLA, Cost Control)
- Regulatory Compliance (DGCA, BCAS, IATA, ICAO)
- Airline Expansion Station Startup & SOP Implementation
- Aircraft Load Control Load Sheet Preparation & Verification
- Turnaround & Ramp Safety Management
- Passenger Service Excellence Terminal & Airside Coordination
- International project management
- Stakeholder engagement
- Process optimization
- Team leadership
- Strategic planning
- Cross-functional team coordination
Certification
- Load & Trim DGCA License, A320, A321, ATR72-600
- Basic AVSEC Certification (BCAS), 12/31/25
Accomplishments
- Led and contributed to international station launches across Africa, Central Asia, Europe, UAE, Saudi Arabia, and CIS regions, ensuring operational readiness, compliance, and seamless startup execution.
- Nominated for Great Manager Award – IndiGo (2022–23).
- Maintained a zero-error record in load sheet preparation (IndiGo Centralized Load Control).
- Key contributor to domestic station startups and terminal changeovers.
- Successfully supported Hajj Operations – Delhi (2012).
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Training
- Dangerous Goods Handling
- Leadership
- Change Management
Languages
Hindi
Advanced
C1
English
Advanced
C1
Punjabi
Upper Intermediate
B2
Timeline
Senior Manager – International Projects
IndiGo Airlines
2023.10 - Current
Airport Manager
IndiGo Airlines
2021.08 - 2023.09
Assistant Manager (Airside Operations)
IndiGo Airlines
2018.10 - 2021.08
Load Controller
IndiGo Airlines
2015.09 - 2018.10
AO&CS Officer – Terminal & Ramp Ops
IndiGo
2014.01 - 2015.08
Service Executive
Celebi Ground Handling
2012.12 - 2013.12
Class XII - Mathematics & Physics
CBSE
Class X -
CBSE
BBA – Aviation Management -
MGU