Sushil Yashwant Borkar
MIS, Operation Management
Pune,MH
Summary
Over Fourteen years of successful experience in handling back-office operations and reporting (MIS). Recognized consistently for performance excellence. Achieved CPCU and AINS designations from “The Institutes” to get the domain knowledge. Well-honed operations management skills, including training, supervising, evaluating and appraisal of staff; doing analysis; administering MIS.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Sr. MIS Analyst
ADP Pvt. Ltd, Pune
Pune, Maharashtra
05.2017 - Current
- Individual Contributor) Key Responsibilities Area: Data collection, analyzing and reporting Developing Dashboards/Trackers: Designing dashboards for various business processes, also building trackers to help processes track various tasks.
- Attrition Reporting and Analysis: Collecting attrition data from leaders and preparing attrition report on monthly basis.
- Analyzing the data and publishing it to the higher management also highlighting any concern areas.
- NPS reporting: Gathering and analyzing client feedback regarding the quality of service.
- Analyzing the ratings and comments, receive from client surveys, to learn what clients experience.
- Associate Engagement Analysis: Analyzing the survey data, breaking it down to various levels.
- Reporting the concern areas.
- Utilization Report and Analysis: Preparing monthly, quarterly and yearly utilization report.
- Reporting low utilized areas.
- Tracking expenses/ Region Billing: Tracking expenses made across the division for various activities.
- Preparing monthly client billing for all the regions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- ACHIEVEMENTS:
- Inspiring Innovation – (19th Mar 2020) RPO Automation Project – Import Right
- Performance Excellence – (21st Jul 2020) RPO Automation Project - MigraTHOR
- Inspiring Innovation – (31st Jul 2020) RPO Automation Project - MigraTHOR
- Inspiring Innovation – (17th Jul 2019) Project Utilization Dashboards ü Inspiring Innovation – (3rd Jul 2019) E-compare macro troubleshoot and updating
- Insightful Expertise – (5th May 2019) Nalanda Code enhancement.
- Service Excellence – (29th March 2018) PMS Score Card ü Result Driven – (27th April 2018) PIE Tool
- Insightful Expertise – (8th Oct 2018) Data Analysis Metrics.
Reporting Lead
Gallagher Operations Support Services Pvt. Ltd, Pune
Pune, Maharashtra
07.2007 - 05.2017
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led MIS team in delivery of various reports on weekly and monthly basis, resulting in decision making for higher management.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Planned and led administration of management information system for achieving threshold-level performance.
- Generated reports each week covering utilization data.
- Tracked different metrics daily and organized for reporting purposes.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Interviewed, hired, trained and mentored team by coaching daily, leading performance reviews and offering constructive feedback.
Claim Advisor
AXA INSURANCE
Pune, Maharashtra
03.2007 - 06.2007
- Through Team Lease Services Pvt. Limited
- Job Profile: Verification of various claims documents.
- Analyzing and validation of claim.
- Providing the right information to concern departments.
- Correspondence to various parties involved.
- Verification of various documents submitted for settlement of claim.
- Evaluated accuracy and quality of data entered into agency management system.
MIS Trainee
TATA INDICOM BROADBAND, MIS
Pune, Maharashtra
01.2007 - 03.2007
- Making daily dash board
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
MIS Trainee
BAJAJ AUTO FINANCE LTD
Pune, Maharashtra
06.2006 - 12.2006
- Handled day-to-day running of business reports, ensuring high levels of productivity and progression.
- Worked closely with various departments to maintain optimum levels of communication to effectively and efficiently complete targeted work.
- Providing timely & necessary information to Management & other departments.
Education
Bachelor of Science - Agricultue
Dr. Balasaheb Sawant Konkan Krishi Vidhyapeeth
Dapoli 05.1997 - 05.2001
Skills
Automationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certifications
Chartered Property Casualty Underwriter, CPCU – The Institutes, 2015
Associate in General Insurance – The Institutes, 2014
Licentiate Examination General Insurance - Insurance Institute of India – 2009
Quote
Strive for continuous improvement, instead of perfection.
Kim Collins
Projects
ImportRight was developed to automate the
candidate screening process and to enable candidate
data migration between the two applicant tracking
systems.
Project Case:
Everyday approximately 200+ candidates applies for
various open positions on the client system, we need to
screen each candidate by analyzing their application
form basis to various criteria.
Solution:
We developed excel vba based solution by adding
selenium library to excel vba and build the functionality
to perform all the required steps. There are several “if…then” conditions that
perform decision making to handle various scenarios.
Efficiencies created by ImportRigh (one month):
Total candidates screened – 7907
Original FTE requirement – 4.5 FTE - Actual FTE requirement (post-implementation) – 0.5 FTE
FTE Savings – 4.00 FTE
requirement (post-implementation) – 0.5 FTE
FTE Savings – 4.00 FTE
Timeline
Sr. MIS Analyst
ADP Pvt. Ltd, Pune
05.2017 - Current
Reporting Lead
Gallagher Operations Support Services Pvt. Ltd, Pune
07.2007 - 05.2017
Claim Advisor
AXA INSURANCE
03.2007 - 06.2007
MIS Trainee
TATA INDICOM BROADBAND, MIS
01.2007 - 03.2007
MIS Trainee
BAJAJ AUTO FINANCE LTD
06.2006 - 12.2006
Bachelor of Science - Agricultue
Dr. Balasaheb Sawant Konkan Krishi Vidhyapeeth
05.1997 - 05.2001
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