Sushma
Faridabad
Summary
Korean Language graduate(Level 6) from Seoul National University with strong proficiency across speaking, reading, and writing. Real-world experience in corporate as a BPO specialist in managing calls/chats, ticketing. Comfortable with CRM tools and process compliance. Targeting roles in content writing, bilingual customer support, L1 helpdesk (Korean-English), and translation/localization in India or overseas.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Voice Executive
TLC Private Limited
04.2023 - 01.2024
- Voice executive for membership programs of the best hotels like Taj, Hyatt, Leela.
- Managed high-volume inbound and outbound calls to support customer engagement and retention.
- Applied de-escalation techniques to enhance customer satisfaction and monitored ticket volumes for performance insights.
- Resolved queries per standard operating procedures and escalated complex issues to ensure timely resolution.
Education
Korean Language Program - Level 6
Seoul National University
Seoul, South Korea11-2025
Bachelor in Business Administration -
Aggrawal College
Ballabgarh07-2022
Skills
- MS Office
- Documentation
- Reporting
- Problem solving
- Management
- Leadership
- Communication
- Cross-cultural communication
- Email/Chat Etiquette
- Professional etiquette
- Quick learner
- Active in Volunteering and Community service
Certification
- Social Media Marketing (Internship with Pledge a smile foundation)
- Korean Business Dialogue Practice: Role plays for call phrases, courtesy expressions, and meeting etiquette.
Availability
Immediate, Open to hybrid/on-site; Korean business hours friendly
Timeline
Voice Executive
TLC Private Limited
04.2023 - 01.2024
Korean Language Program - Level 6
Seoul National University
Bachelor in Business Administration -
Aggrawal College