Summary
Overview
Work History
Education
Skills
Languages
PREFERABLE LOCATIONS TO WORK
Timeline
Generic

VIDYA SAGAR

Puducherry

Summary

As a Process Executive Voice, my primary responsibility was to handle customer interactions and resolve any issues related to the order-to-cash process. This involves effectively communicating with customers via voice calls, understanding their concerns, and providing suitable solutions or assistance. My experience in transaction processing will be valuable in accurately processing customer orders, tracking shipments, managing invoices, and ensuring timely payments. Attention to detail and the ability to work efficiently in a fast-paced environment. Investigates and solves customer concerns to resolve process problems.

Overview

1
1
year of professional experience

Work History

Process Executive - Voice

Cognizant
Chennai
08.2021 - 10.2022
  • Order to Cash - 02C process Accounts receivable cross trained Customer handling International Voice call Transaction Processing Salesforce Reconcilation MS Excel
  • Developed and implemented process improvement initiatives to reduce production cost.
  • Evaluated and analyzed existing processes for optimization opportunities.
  • Maintained quality control standards by monitoring the performance of process operations.
  • Conducted training sessions for new team members on process procedures.
  • Created detailed reports to track progress, analyze results, and identify issues with existing processes.
  • Monitored customer feedback to ensure customer satisfaction with services provided.

Education

Master of Business Administration - Human Resources Management

Pondicherry University
Pondicherry
01-2024

B.A - English Language And Literature

Madras Christian College
06-2018

Intermediate (XII) -

Narayana Junior College
Andhra Pradesh
06-2015

X -

Kendriya Vidyalaya, Jipmer Campus
Puducherry
03-2013

Skills

  • MS Office
  • Call Center
  • Salesforce CRM
  • VMware
  • Reconciliation
  • Collections
  • Voice Process

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2

PREFERABLE LOCATIONS TO WORK

  • Bangalore
  • Chennai

Timeline

Process Executive - Voice

Cognizant
08.2021 - 10.2022

Master of Business Administration - Human Resources Management

Pondicherry University

B.A - English Language And Literature

Madras Christian College

Intermediate (XII) -

Narayana Junior College

X -

Kendriya Vidyalaya, Jipmer Campus
VIDYA SAGAR