Sushmita Nair
Kolkata
Summary
Dynamic and dedicated Relationship Manager with experience in the Banking industry. Competent in identifying customer needs and delivering effective solutions to all problems. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Relationship Manager
ICICI Bank Ltd
Kolkata
09.2023 - Current
- New customer acquisition through innovative solution-based approach to meet customers' needs and provide a competitive edge.
- Coordinated with cross-functional teams to ensure seamless delivery of 360 Degree bank products related to savings account, current account, investment, insurance, credit, demat trading, etc.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Executive - Teller
Indusind Bank Ltd
Kolkata
01.2022 - 09.2023
- Diligently handling high-volume cash transactions, counts, reconciliation, and creating daily EOD reports with a high level of accuracy.
- ATM Audits with zero errors.
- Proficient in processing NEFT and RTGS transactions, Demand Draft, Salary, and Account closure.
- Handling of customer queries and resolving them within TAT, and generation of business from them.
- Closure of audit parameters, inclusive front desk parameters.
- Monitoring of newly opened accounts transactions and large cash transactions for high-value clients.
Education
Executive MBA - Marketing
O.P. Jindal Global University
04.2025
Master of Science - Inorganic Chemistry
Lady Brabourne College
Kolkata06.2021
Bachelor of Science - Chemistry Honours
Basanti Devi College
Kolkata05.2019
Skills
- Business Development
- Branch operations
- Decision Making
- Team Building
- Excellent Communication
- Solution management
- Portfolio Management
- Risk Management
Software Skills
- MS-Word
- MS-Excel
- MS-Powerpoint
- Finacle
- CRM
Hobbies & Interests
- Drawing
- Cooking
- Singing
- Traveling
- Dancing
- Sports
Languages
- Bengali, First Language
- English, C2 Proficient
- Hindi, C2 Proficient
Activities
- Bharatnatyam Dance - Pracheen Kala Kendra (Chandigarh) Completed 5th Year - Visharad
- Drawing - Pracheen Bangiya Sangeet Parishad Completed 1st Year Course certificate.
Timeline
Relationship Manager
ICICI Bank Ltd
09.2023 - Current
Executive - Teller
Indusind Bank Ltd
01.2022 - 09.2023
Executive MBA - Marketing
O.P. Jindal Global University
Master of Science - Inorganic Chemistry
Lady Brabourne College
Bachelor of Science - Chemistry Honours
Basanti Devi College
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