Sushmita Panda

Managed end-to-end SaaS implementation and integration projects for enterprise logistics clients across retail and e-commerce domains.

• Oversaw carrier integration programs, ensuring seamless connectivity between FarEye and third-party logistics partners (3PLs).
• Increased customer NPS from 30 to 70 for key EU clients through structured governance, and consistent communication.
• Defined and owned project plans – scope, estimates, resources, risks, and milestones – ensuring on-time delivery, and transparency.
• Translated high-level customer needs into detailed requirements (BRDs, FRDs, and data flows).
• Facilitated Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) across distributed teams.
• Defined and tracked KPIs and SLAs to drive project health and delivery velocity.
• Acted as the primary communication bridge between clients, engineering, and product teams to maintain clarity and alignment.
• Scaled FarEye adoption for a UK-based, leading global floral gifting network from three pilot shops to over 500 outlets, improving delivery visibility and operational efficiency.
• Achieved 3× ARR growth for a leading e-commerce platform through carrier integrations, platform stability enhancements, and proactive communication frameworks.
• Increased account revenue by identifying and executing change requests aligned with evolving client needs.
• Managed multi-carrier integration programs, enabling real-time shipment tracking, and improving order processing efficiency by 30%.

• Designed and optimized BPMN-based workflows and low-code automation for last-mile operations.
• Collaborated with enterprise clients to define solution architecture, data flows, and technical documentation.
• Improved process efficiency and data accuracy through API integrations and delivery dashboards.

• Managed project scope, risks, and resource allocation for enterprise logistics projects.
• Conducted UATs, POCs, and client workshops to validate and enhance implementation outcomes.
• Facilitated Agile sprints to improve delivery cadence and cross-team coordination.

• Delivered end-to-end product configurations and testing for enterprise clients.
• Managed client-specific customizations and issue triage to ensure smooth deployments.

• Provided technical support and post-go-live assistance for customer implementations.
• Collaborated with product and QA teams to enhance platform stability and user experience.

• Managed customer relations, sales tracking, and store operations to enhance the in-store experience.
• Improved store feedback ratings and ensured adherence to VM and inventory standards.

• Handled POS operations, customer interactions, and event coordination for corporate clients.

• Managed insurance sales, lead generation, and team coordination to achieve monthly targets.

• Coordinated and hosted events, managed promoters, and worked with media teams for coverage.