Sushmita Rajpurohit
Indore
Summary
Experienced and passionate team leader with over 3 years of experience evaluating and improving business systems for well-known organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems and team handling concepts. Bringing forth a proven track record of effectively researching and analyzing business processes and procedures and designing and implementing business solutions.
Overview
7
7
years of professional experience
Work History
Team Leader
Taskus
Indore
04.2022 - Current
- Led daily team meetings to ensure effective communication and collaboration.
- Managed workflow to meet project deadlines and optimize team performance.
- Trained new team members on operational procedures and best practices.
- Monitored team progress and provided feedback to enhance productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Teammate
Taskus
Indore
04.2021 - 04.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Customer Care Representative
Teleperformance
Indore
03.2019 - 04.2021
- Assisted customers with inquiries via phone and chat platforms.
- Resolved issues by following established protocols and guidelines.
- Documented customer interactions in the CRM system for future reference.
- Educated customers on product features and service options available.
- Collaborated with team members to improve service delivery efficiency.
- Escalated complex issues to appropriate departments for resolution.
- Provided feedback to management on customer trends and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Education
MBA - HR or Human resource management
DAVV University
IndoreB.Com - communication and commerce
DAVV University
IndoreSkills
- Decision Making
- Problem Solving
- Ability to Work in a Team
- Teamwork
- Fast Learner
- Time Management
- Leadership
- Customer Service
- Communication Skills
Personal Information
Title: Team Leader
Extracurricular Activities
Achievements, Indore March 2013 — March 2022 Represented the School in Inter-School Basketball Tournament Certified National Cadet Corp (A Grade Certification) Attended BNI Business Meet-up, Indore Manthan 2018 Project Management Certified Sketcher Undertook a 90 days Diploma Course in Digital Marketing Key Learnings: Social Media Management Content Moderation skills Achievements, Indore March 2013 — March 2022 Represented the School in Inter-School Basketball Tournament Certified National Cadet Corp (A Grade Certification) Attended BNI Business Meet-up, Indore Manthan 2018 Project Management Certified Sketcher Undertook a 90 days Diploma Course in Digital Marketing Key Learnings: Social Media Management Content Moderation skills
Hobbies and Interests
I enjoy traveling, listening to music, and sharing a great meal with friends, watching sitcoms and creating doodles.
Languages
- English, Hindi
Links
https://www.linkedin.com/in/sushmita-rajpurohit-a25445150?trk=contact-info
Languages
English
Proficient
C2
Timeline
Team Leader
Taskus
04.2022 - Current
Teammate
Taskus
04.2021 - 04.2022
Customer Care Representative
Teleperformance
03.2019 - 04.2021
MBA - HR or Human resource management
DAVV University
B.Com - communication and commerce
DAVV University