Sushmita Sarkar
Bangaluru, Karnataka
Summary
Dynamic professional with a proven track record of excelling in customer service and risk assessment. With adaptability and strong communication skills have driven client satisfaction and loyalty, ensuring compliance, and enhancing brand reputation, leading to improved retention rates. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chat Associate
Ttec
Ahmedabad
07.2021 - 02.2022
- Provided customer service support for inquiries, complaints, and returns.
- Watched for and recognized security risks to prevent or handle fraudulent situations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Account Manager
Brainbees Solution Pvt. Ltd( Firstcry.com)
Dibrugarh
07.2018 - 12.2020
- Developed and executed strategic plans to penetrate new markets and acquire new clients, to boost sales opportunities.
- Identified customer needs, resolved client issues, and complaints in a timely and effective manner, ensuring client satisfaction to develop successful customer relationships.
- Mentored incoming Account Managers and conducted training sessions to ensure successful integration of new employees into the organization.
Sales Promoter
VIVO INDIA PVT.LTD.
TINSUKIA
03.2017 - 03.2018
- Tracked market and competitor activities to stay current on products and consumer preferences, engaged with the target audience to promote products, increase brand awareness, and boost sales.
- Informed customers on advantages of company service plans over competitor options, building brand reputation to establish customer loyalty.
- Worked independently with minimal supervision, taking ownership for assignments.
Education
MBA - Marketing Management
Suresh Gyan Vihar University-Distance Education
Jaipur05-2023
Bachelor of Commerce -
Tinsukia Commerce College
TINSUKIA,ASSAM07-2017
Skills
- Customer service
- Risk assessment
- Active listening
- Conflict resolution
- Client relationship management
- Adaptability and flexibility
- Time management
- Excellent communication
- Friendly, positive attitude
Certification
- Power BI: Udemy Certified Professional
- DCA-T (Diploma in Computer Application with Tally): Certified by IACT
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Assamese
Upper Intermediate (B2)
B2
SIGNATURE
Sushmita Sarkar
Timeline
Chat Associate
Ttec
07.2021 - 02.2022
Account Manager
Brainbees Solution Pvt. Ltd( Firstcry.com)
07.2018 - 12.2020
Sales Promoter
VIVO INDIA PVT.LTD.
03.2017 - 03.2018
MBA - Marketing Management
Suresh Gyan Vihar University-Distance Education
Bachelor of Commerce -
Tinsukia Commerce College
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