TIRUPATHI RAJU Sundarapalli

Srikakulam

Summary

Customer Service Associate with over 5 years of experience supporting global clients on a leading e-commerce platform. Known for clear communication, problem-solving, and process discipline. Currently transitioning into cybersecurity, with a focus on Vulnerability Assessment and Penetration Testing (VAPT). Hands-on with tools like Nmap, Burp Suite, and Kali Linux. Passionate about ethical hacking, and eager to contribute to secure digital environments.

Overview

years of professional experience

Certification

Work History

Chat Associate

TTEC India Customer Solutions Private limited

Echerla

01.2020 - Current

Receive and respond to customer inquiries, concerns over email, chat, or the web.
Wow customers with the ability to answer their questions and solve their problems with professionalism.
Understanding, analyzing, and streamlining client requirements with quality support.
Involved in learning different work types and their implementation, back-end configurations, and worked on various.
Detecting fraud from the online platform by checking the genuineness of the account. I also worked on recovering the hacked.
Detecting the policy-breached listings and acting as a proactive team member.
Replying to customers with politeness, displaying patience all the time, and ensuring accuracy and quality.

Education

Bachelor's Degree - Electronics And Communication Engineering

Sri Sivani Colleges of Engineering

Srikakulam

05-2018

Skills

1) Customer Service & Core Competencies:

Verbal & written communication
Conflict resolution & empathy
Process adherence & documentation
Time management & multitasking
Analytical thinking & problem-solving

2) Cybersecurity & VAPT Skills:

Vulnerability Assessment & penetration Testing (VAPT)
Network scanning (Nmap, Netcat)
Web app testing(BurpSuite, OWASP Top)
Linux (Kali Linux, Bash basics)
Hands-on labs: TryHackMe, Hack The Box
TCP/IP, firewalls, IDS fundamentals
Security report writing

Websites

www.linkedin.com/in/sundarapalli-tirupathi-raju-71316116b

Certification

Practical Ethical Hacking - TCM Security, In Progress
TryHackMe: Pre-Security & Offensive Pentesting Paths, In Progress

Additional Information

Available for remote or on-site cybersecurity roles
Open to internships, junior pentesting roles, or freelance security projects
Actively building portfolio on GitHub and cybersecurity blogs

Cybersecurity Projects

TryHackMe - Offensive Pentesting Path, Completed modules on reconnaissance, exploitation, and privilege escalation. Practiced using Nmap, Hydra, Burp Suite in simulated environments.
Hack The Box - Beginner Labs, Solved CTF challenges focused on web vulnerabilities and Linux privilege escalation. Documented findings and created sample security reports.

Languages

Telugu

First Language

Hindi

Proficient (C2)

English