Sushobhan Das
Pune
Summary
With expertise in strategic planning and stakeholder management, I have effectively improved delivery utilization and optimized margins. By leading transformative initiatives, I have achieved cost savings and enhanced service delivery operations. Recognized for exceptional leadership and process improvement abilities, I consistently prioritize business analysis and cross-functional coordination.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Delivery Manager
Xoriant Solutions
05.2022 - Current
- Collaborated with HR to increase awareness and participation towards employee satisfaction
- Contributed in various decision making and system enhancement that led to streamline multiple processes to improve Delivery Utilization, Margin and Grade Optimization
- Initiated various activities to standardize system attributes, centralize reporting and SOPs, adherence to company policies and governance around the policies
- Led Vendor Management towards resource fulfilment with stringent governance to ensure compliance and cost optimization
Vice President - Transformation
Barclays
06.2021 - 03.2022
- Collaborated with Hyper-automation (Blue Prism/UiPath/etc) Delivery Teams to ensure pertinent governance around project timelines and financials
- Controlled Demand Management, analyse data to provide insight for improvement, publish success stories, track Goals and publish Scorecard, etc
- Contributed towards Cost Optimization of vendor resources and various other reports
- Overall accountability of various Leadership Reviews and marketing pack for the unit
Senior Manager - Planning
Persistent Systems
06.2017 - 06.2021
- Controller for Revenue Recognition, Revenue Leakage and Margin Improvement for the unit
- Monitor P&L review, quarterly Revenue Reconciliation, track pass-through revenue and various trade documents to ensure data integrity and act as a control team to maintain data accuracy
- Extensive expertise on Target, Budget and Forecast for the unit
- Reduced Debtor Days by extensively working on collection and backdated provisioned amount
Manager - Operations
Tech Mahindra
03.2012 - 06.2017
- Mentored PMO related activities for a cluster of ~6000 associates, with the help of 12 PMO, across Enterprise and Communication businesses
- Streamlined onsite assignment as Project Management Controller of a multiyear contract, by capturing revenue recognition, adhering to MSA/SOW obligation, keeping P&L and Debtor Days at expectation level, and provide overall view to Management
- Extensive knowledge of managing service delivery and specialized in managing stakeholders from across the globe including Directors/Partners of different business units within and outside the organization
- Implemented CRM to 90% that assisted leadership to make strategic decisions
Manager - Operations
EXL Service
04.2004 - 03.2012
- Mentored span of ~300 associates with expertise in policy processing for Life, Annuities, Auto and Property Insurance; for clients spread across 5 locations in USA
- Spearheaded offshore based client operations with agreed KPIs, SLAs and internal metrics
- Operational and performance oversight of assigned focus areas like Performance, Quality, Process Governance and Continuous Improvement
- Work with key stakeholders to co-ordinate the resolution of impediments impacting performance
- Built influential & high credibility relationship with Clients & Key Account Managers
- Rendered services as Touch Point Policy/Procedure SPOC and Escalation SPOC between EXL and US Banking Client (KANA email server)
- Facilitated and orchestrated transition of new work, assist in readiness for Client Projects and Change Management; created revenue stream within Business through identification of operations processes and meet process revenue targets
- Performed impressive Gallup E-SAT year-on-year; always in the range of 4 to 4.5
- Awarded Champion of the Year-2004 award for overall performance (123% productivity, 99.6% quality)
Admin Executive
Graphic Vision
07.2002 - 04.2004
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Project Assistant II
National Chemical Laboratory
09.2000 - 05.2001
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
Education
M.Sc. - Physics
Pune University
05-2000
B.Sc. - Physics, Chemistry and Mathematics
Kurukshetra University
05-1997
Skills
- Strategic Planning
- Business Analysis
- Turnaround Management
- Budget/Cost Estimation
- Account Receivables
- Change Management
- Service Delivery Operation
- Stakeholder Management
- Process Improvement
- P&L and Performance Improvement
- Cross-Functional Coordination
- MIS Management
Certification
- Green Belt
- LOMA-280
- Prince2 Foundation
- Completed training on Project Management for Practitioners
Locations
- Pune, Maharashtra
- Denmark, Copenhagen, Capital Region
Scholastic Record
- 2000, M.Sc. (Physics), Pune University
- 1997, B.Sc. (Physics, Chemistry and Mathematics), Kurukshetra University
Personal Information
Date of Birth: July 05, 1977
Activities
- Community Development - part of many Social Responsibility groups that work towards cleanliness, development activities, organizing camps, improvement projects, etc, for society and surroundings.
- Introduced Employee Engagement activities in the year 2005-06 and 2010 to keep employees motivated.
- Received best IPA (Indian Physics Association) Student Award for overall performance in the year 2000.
Timeline
Senior Delivery Manager
Xoriant Solutions
05.2022 - Current
Vice President - Transformation
Barclays
06.2021 - 03.2022
Senior Manager - Planning
Persistent Systems
06.2017 - 06.2021
Manager - Operations
Tech Mahindra
03.2012 - 06.2017
Manager - Operations
EXL Service
04.2004 - 03.2012
Admin Executive
Graphic Vision
07.2002 - 04.2004
Project Assistant II
National Chemical Laboratory
09.2000 - 05.2001
M.Sc. - Physics
Pune University
B.Sc. - Physics, Chemistry and Mathematics
Kurukshetra University
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