Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
NATURE OF WORK
Timeline
Generic

Susmitha Kanubuddhi

Hyderabad

Summary

Results-driven Systems Engineer with Tata Consultancy Services, skilled in system monitoring and troubleshooting. Successfully enhanced system performance through process improvements and effective client communication. Proven ability to resolve complex technical issues and provide exceptional support, ensuring optimal service delivery and user satisfaction. Committed to continuous improvement and team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Systems Engineer

Tata Consultency Servies
Hyderabad
05.2022 - Current
  • Monitored system performance to identify potential issues before they escalate.
  • Communicated effectively with clients to gather requirements and provide updates.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Monitored system performance to ensure optimal functioning of services.
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Participated in regular meetings with management regarding project status updates.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Created knowledge base documents for frequently asked questions.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.

Education

B Tech - Information Technology

QIS College of Engineering & Technology
Ongole
07-2021

Skills

  • System monitoring
  • Troubleshooting
  • System configuration
  • Client communication
  • Process improvement
  • Technical support
  • Team collaboration

Affiliations

  • Contributed to tem growth nd effectivenes by training new mmbers on camapign management tools and process

Accomplishments

  • Received several monthly and quarterly awards for the consistent performance
  • Received a consistent rating of 'Exceeding Expectations'

Certification

  • Having Salesforce AI cerificate

Languages

English
First Language
English
Proficient (C2)
C2

NATURE OF WORK

Application Support Engineer (Campaign Management Team) 

Client: TRUE / Dtac Telecommunication, Thailand 

• Delivered L1 and L2 technical support, ensuring timely resolution of service requests raised through IT service management (ITSM) tools and meeting SLA requirements 

• Contributed to successful campaign execution by assisting in deployment and management using Link-Workbench (Pelatra) and IBM Unica Marketing Software 

• Supported campaign tracking and reporting through the utilization of analytics tools like Grafana and Splunk, optimizing campaign performance 

• Loaded offers in servers for both postpaid and prepaid to make the availability of updated offers for users 

.Monitored and troubleshot the daily Unica campaign flowchart to finish by re-running the Vertica flowchart

.deploying a new campaign with offers by stopping the existing campaign, and starting the new campaign through the Link-workbench application

.Effectively utilized Vertica DB and MS Excel to analyze and summarize data, facilitating actionable insights crucial for strategic decision-making, and a Linux environment to retrieve and review logs upon client request

 .Ensure high user satisfaction by delivering timely customer support and effectively addressing user inquiries and concerns 

.Performed regular health checks on campaign-associated servers, ensuring optimal performance and preventing server overload or memory issues
.Collaborated closely with cross-functional teams to diagnose and resolve technical issues, minimizing downtime, and optimizing system performance

.Contributed to team growth and effectiveness by training new members on campaign management tools and processes

Timeline

Systems Engineer

Tata Consultency Servies
05.2022 - Current

B Tech - Information Technology

QIS College of Engineering & Technology

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Susmitha Kanubuddhi