Suvetha Suresh
Associate Customer Support
Puducherry
Summary
Seller Support Associate with 1.1 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service. Looking for a position in an organization to leverage skills and knowledge in improving efficiencies and driving bottom-line growth.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Customer Support Associate
Sutherland Global Services
08.2023 - 09.2024
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Monitored performance metrics regularly, adjusting strategies as needed for optimal results.
- Developed strong relationships with industry influencers to increase brand credibility and reach.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided seller support on refunds, posted feedback and policy changes.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Supported new team members through mentorship, enhancing team capabilities and service levels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Technology - Computer Engineering
Christ College of Engineering And Technology
Puducherry, India 08.2019 - 08.2023
Skills
Keyword research
Problem-solving
Email writing
Team leadership
Multitasking
Decision-making
Teamwork and collaboration
Microsoft Excel
Hobbies
Cooking
Listening songs
Certification
C
Timeline
Customer Support Associate
Sutherland Global Services
08.2023 - 09.2024
Bachelor of Technology - Computer Engineering
Christ College of Engineering And Technology
08.2019 - 08.2023
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