Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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SUVRANGSHU KUMAR BASAK

SUVRANGSHU KUMAR BASAK

Noida,UP

Summary

Experienced customer service professional with a proven track record in handling diverse roles across multiple lines of business. Skilled in providing exceptional support, training new hires, and managing teams effectively to achieve organizational goals. Adept at problem-solving and maintaining high standards of customer satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

SENIOR CUSTOMER SERVICE EXECUTIVE

Amazon Development Center India
Noida, UP
06.2020 - Current
  • Led cross-functional support across multiple Lines of Business (LOBs), including Amazon NA, CA, IN, and AU Retail Phones and MessageUs sectors, enhancing customer service consistency and quality.
  • Served as Subject Matter Expert (SME) for 6 months, providing on-the-floor guidance and support to new hires, accelerating their ramp-up time and improving team efficiency.
  • Delivered training to multiple batches as part of the Trainer On Demand (TOD) program for 8 months, focusing on Amazon NA Phones and MessageUs, boosting overall team knowledge and performance.
  • Acted as Interim Resolution Specialist, resolving complex customer escalation calls to promptly address and mitigate service issues.
  • Collaborated with data analytics teams to design Sales Dashboard Report using MySQL and AI tools, enabling real-time insights that supported strategic customer service and sales initiatives.

SENIOR CUSTOMER SERVICE EXECUTIVE

IGT Solutions
Gurugram
05.2019 - 05.2020
  • Baggage Handler and Ticket Modification associate at United Airlines.

SENIOR CUSTOMER SERVICE ASSOCIATE

Aegis Bpo Services Limited. (An Essar Enterprise)
Gurugram
12.2017 - 01.2019
  • Managed social media escalations for Airtel Premium across Twitter and Instagram.

CUSTOMER SERVICE REPRESENTATIVE

Concentrix Limited Company
Kolkata
01.2015 - 09.2016
  • Worked in technical support for DU Telecom home services.
  • Worked for Jio ramp-up process.

Education

Bachelor of Arts: BA (Hons) - undefined

Aligarh Muslim University (AMU)
01.2024

Class XII - CBSE

Vikas Vidyaniketan
01.2012

Class X - ICSE

St Joseph's Convent High School
01.2009

Professional Certificate Program in AI and Data Science - undefined

upGrad.com
06.2025

Skills

  • Python
  • MySQL with AI
  • MySQL Workbench
  • XAMPP
  • Power BI
  • MS Access
  • MS PowerPoint
  • Advanced Excel
  • People Management
  • Team Management

Languages

English
Hindi
Bengali

Personal Information

Gender: Male

Timeline

SENIOR CUSTOMER SERVICE EXECUTIVE

Amazon Development Center India
06.2020 - Current

SENIOR CUSTOMER SERVICE EXECUTIVE

IGT Solutions
05.2019 - 05.2020

SENIOR CUSTOMER SERVICE ASSOCIATE

Aegis Bpo Services Limited. (An Essar Enterprise)
12.2017 - 01.2019

CUSTOMER SERVICE REPRESENTATIVE

Concentrix Limited Company
01.2015 - 09.2016

Bachelor of Arts: BA (Hons) - undefined

Aligarh Muslim University (AMU)

Class XII - CBSE

Vikas Vidyaniketan

Class X - ICSE

St Joseph's Convent High School

Professional Certificate Program in AI and Data Science - undefined

upGrad.com
SUVRANGSHU KUMAR BASAK