Suyogsingh Dabhade

Summary: The internal product used by editors, publishers, sales and marketing teams to manage the lifecycle of books from concept till discontinuation.

• Worked as a team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
• Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Executed analysis of risks and identified risk mitigation strategies.

Summary: The project focuses on providing ready solutions for schools to perform data privacy impact analysis, Risk Assessment, Vendor Assessment. The software recommends and enables schools to set-up data safeguarding processes and measures.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Created use cases, Process flow diagram, Data flow diagrams
• Provided inputs in designing mockups and UX
• Designed customer journey maps
• Collaborated with Product Manager to maintain & prioritize product roadmap
• Designed and conducted UAT
• Created user guides, resources, and video tutorials
• Surveyed clients to ascertain requirements and expectations for product.

Summary: The project focuses on providing simple solutions of School Admissions and Transportation services for UK citizens and Local government bodies of the United Kingdom. It involves public-facing web-portals and complex back-office processes.

Summary: All projects are related to customer experience management. Clients are interested in identifying customer satisfaction for their brand, product, or service provided by the company. The projects dealt with collecting consumer feedback and determining the level of satisfaction in numbers such as NPS. Insights drawn from data enable our clients to make informed decisions.

Clients supported:

• Manpower Group, USA (Jan 15 – Mar 17)
• Audi of America (Jan 15- Mar 17)
• C&A chain of fashion retail (Dec 16 - Mar 17)
• CSS IT service provider (March 16-Jan 17)
• IHS - Healthcare equipment provider (June 15- Dec 16)