Results-driven professional with expertise in Nostro reconciliation and international fund transfer processing. Proven ability in handling complex queries and training new associates, ensuring accuracy and efficiency in operations.
Working experience in Payment Investigation and Nostro reconciliation At (state street bank)
Working experience in International Payment Processing Operations including Swift messaging networks and
in Tata consultancy services. (CitiBank N.A Operations)
Working exerperiance in collection operations in Tata consultancy services. (CitiBank N.A Operations)
Monitoring all the queues like Deposit, Returns, ensure all the transactions are processed in stipulated time
(TAT).
● Resolving all the client’s queries from all 27 branches through phone calls as well as email.
● Processing the Customer Cheque deposits and Cash deposits based on the inputs received from the
Branches and the location coordinator.
● Capturing the cheque level information and customer deliverables in the system and sharing the reports to
the customer as per their request.
● Validating all the trackers performed by the makers at the end of the day to ensure nil pending.