Swagata ROY
Kolkata
Summary
Dynamic Project Manager and Scrum Master with over 20 years of experience with 11 + years in the IT Industry, excelling in Agile methodologies and team leadership. Proven track record in optimizing business processes and managing project risks, fostering a culture of continuous improvement. Adept at coaching teams to enhance productivity and achieve project goals effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager| Scrum Master | Business Analyst | Business Process Lead
Tata Consultancy Services
Kolkata
01.2014 - 01.2025
- Associated with the IT industry for over 11.5 years, I have been a part of multiple industry units since 2014.
- Define and manage the project scope, objectives, and deliverables.
- Monitoring project progress against the plan, including timelines, budgets, managing resources, and allocation effectively.
- Tracking and managing changes to the project scope, schedule, or budget.
- Identifying potential risks and developing mitigation strategies. Communicating them to the stakeholders.
- Ensuring all project deliverables are completed and accepted, and conducting a project review to identify lessons learned.
- Documenting the project and archiving project information.
- Facilitated and participated in all the Scrum events of Daily Stand-Ups, Sprint Planning, conducting Refinement, Sprint Review, Sprint Demo, and Retrospective.
- Committed to the foundational elements of Scrum, but remaining flexible and open to opportunities for the team to improve their workflows.
- Meeting the sprint goal in every sprint.
- Facilitated the team to nurture their Agile skills so that they benefit from Agile methodology and become self-sufficient.
- Skilled in using best practices to coach the team to develop and perform activities, honing their Agile skills, and improving development processes.
- Facilitate and promote, automation initiatives in a cohesive manner, within the existing team to bring in efficiencies.
- Resolved issues, impediments, and conflicts, and led the Development team to smoothly deliver the final product.
- Coordinating tasks and activities to reach the project goals.
- Requirements gathering and management through user stories in Jira, along with the product owner.
- Defining acceptance criteria, approval, and refining of user stories, dependency identification, story pointing, and prioritizing, along with the development team and the product owner.
- Conflict resolution arising out of requirements, suggesting better process paths for improved efficiencies.
- Implement and drive Agile and Scrum practices.
- Manage scrum processes with the coordination of a Scrum team.
- Drive 'acceptance criteria'-driven requirements and 'definition of done'-driven development.
- Facilitate daily stand-up meetings, other Scrum meetings, demos, etc.
- Help the Scrum team in grouping and prioritizing stories to achieve iterative and incremental development.
- Conduct retrospective meetings and own actions until closure.
- Managing impediments and dependency and guide the team to resolve impediments.
- Guide, coach, and motivate the team to increase the productivity of every sprint.
- Facilitate the Scrum team for better creativity, and improve the efficiency of the development team.
- Manage multiple teams from different locations.
Accounts Associate
Walgreens
New Jersey
01.2007 - 01.2013
- Cash Management, Reconciliation and Deposit.
- Price Verification and reconciliation with Stock Record.
- Stock management and Re-Ordering.
Enumerator
US Census
New Jersey
01.2007 - 01.2013
- Review and update Census Data.
- Review 'Response Follow Up'.
- ENUMERATOR Evaluation for the entire team.
- United States Department of Commerce
Associate
US Food Basics
New Jersey
01.2007 - 01.2013
- Cash Management and Reconciliation.
- Verify Bank Deposit.
- Price verification of all products in the processed food department and updating the MIS.
- Customer service – Query resolution and refund processing.
- Large Food chain in New Jersey, USA
Assistant Manager
Scotty’s
New Jersey
01.2007 - 01.2013
- Cash Management, Reconciliation and Deposit.
- Accounts Payable and Receivable.
- Stock Management and Ordering.
Senior Customer Relationship Officer
e-Serve International Ltd.
Gurugram
01.2002 - 01.2003
- Manage Query Resolution Unit.
- Quality Evaluation of calls for the Citibank cards division.
- High level problem solving of existing VVIP customers by courtesy, relationship and functional calls.
- Review and Upgrade of the training modules.
- Training the new joiners as well as updating the new regulations with the rest of the associates.
- Target selling, Planning and motivating the team members to accomplish their sale volume on a monthly basis.
- Quarterly review of the team member’s performance.
- Awarded Certificate for the 'Maximum Retention' of customers.
- Met Sales target on a month on month basis.
- Selected for training for enriching employees on customer service skills and fraud detection techniques.
Senior Investment Consultant
SKP Securities
Kolkata
01.1998 - 01.2002
- Portfolio Management of Retail investors, HNIs, Trusts, Corporate Funds.
- Equity Research and Analysis.
- Mutual Fund Analysis and Marketing.
- Calculation of the daily NAVs of the customers’ Mutual Fund Portfolios.
- Guiding an outsourced Tech team to develop software for the company to have paperless back office.
- Supervising the back office management of customers’ portfolio data of equities and mutual funds.
- Training and Managing a team of Agents.
- Mobilized funds of around 20 million rupees per month best as per the industry standards.
- Met the team sales target month on month.
Professor of Commerce
Bhawanipur Education Society
Kolkata
01.1999 - 01.2000
- Teaching Accounting & Commerce
Education
Post-Graduation Diploma in Business Administration - Finance & Marketing
ICFAI Business School
Diploma in Business Finance -
ICFAI Business School
Bachelor’s in Commerce - Accountancy Honors
Calcutta University
Skills
PSM-I
SAFe 5 Agilist Certified
Lean Six Sigma Green Belt
Google Gen AI Leader Certification
Certification
- PSM-I
- SAFe5Agilist Certified
- Lean Six Sigma Green Belt
- Google Gen AI Leader Certification
- Linkedin: Unconscious Bias
References
References available upon request.
Timeline
Project Manager| Scrum Master | Business Analyst | Business Process Lead
Tata Consultancy Services
01.2014 - 01.2025
Accounts Associate
Walgreens
01.2007 - 01.2013
Enumerator
US Census
01.2007 - 01.2013
Associate
US Food Basics
01.2007 - 01.2013
Assistant Manager
Scotty’s
01.2007 - 01.2013
Senior Customer Relationship Officer
e-Serve International Ltd.
01.2002 - 01.2003
Professor of Commerce
Bhawanipur Education Society
01.1999 - 01.2000
Senior Investment Consultant
SKP Securities
01.1998 - 01.2002
Post-Graduation Diploma in Business Administration - Finance & Marketing
ICFAI Business School
Diploma in Business Finance -
ICFAI Business School
Bachelor’s in Commerce - Accountancy Honors
Calcutta University