Siebel/SSO/BIP/Middleware Administration
Swamy S C
Infrastructure Architect
Bengaluru,KA
Summary
Dynamic Infrastructure Architect with a proven track record at Tata Play Ltd, excelling in project management and performance optimization. Expert in disaster recovery planning and data center management, delivering innovative IT solutions that enhance efficiency. Adept at mentoring teams and fostering collaboration, achieving significant cost savings through strategic vendor negotiations.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Infrastructure Architect
Tata Play Ltd
07.2019 - Current
- Streamlined IT operations for increased efficiency with the development of innovative architectural strategies.
- Collaborated with cross-functional teams to deliver successful projects within time and budget constraints.
- Developed detailed technical documentation to support maintenance activities, user training, and future enhancements.
- Consistently delivered projects on time or ahead of schedule due to strong project management skills combined with excellent technical expertise(Brand Rename, Database Upgrade, Cyberark PAM, Manage Engine SDP Cloud+ , Site 24/7, Palo Alto XDR, SIEM, Crowdstrike, Grafana, Prometheus, ELK, Veeam Upgrade, Storage Migration, VMware Upgrade ,Genesys CTI Tech Refresh , SMS Platform, IPAM, SSL Key Manager, Google RCS BM, Active Directory Reorg).
- Planned, designed and delivered diverse IT solutions.
- Improved application performance by optimizing server configurations and resource allocation.
- Managed vendor relationships to ensure timely delivery of products and services while maintaining high quality standards throughout all stages of procurement.
- Mentored junior team members, providing guidance on best practices and fostering a culture of continuous learning within the department.
- Designed and implemented system security and data assurance.
- Achieved significant cost savings by negotiating favorable contracts with suppliers for hardware purchases.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints, and plan scopes.
- Reduced downtime by proactively identifying potential risks and implementing preventive measures.
- Managed and monitored installed systems for highest level of availability.
- Infra Change Reviewer and Approver.
- Implemented Disaster Recovery Data Center.
- Implemented Business Continue Plan.
Technical Architect – Enterprise Admin
Tata Consultancy Services
06.2015 - 06.2019
- Technical Lead And Architect for Enterprise Admin Teams consists of 35+ Applications.
- Provide technical leadership and review technical design across workstreams.
- Delivered high-quality solutions within tight deadlines while adhering to budget constraints.
- Provided technical leadership to team members during system design.
- Checking for reliability, availability, and scalability.
- Executed Middleware Upgrade Projects.
- Siebel Upgrade Implementation from 7.8 to IP19.
- Derived golden Gate logic from 7.8 to IP19 dataflow and vice-versa.
- Hardware Sizing and Data Center Management.
- Experience in Performance Testing.
- Experience in Middleware Server,Siebel,SSO,BIP Setup
- Worked on LDAP Configuration, SSO Integration and Siebel CTI Integration.
- IBM WAS/WPS Product Clustering.
- IBM MQ Implementation.
- Worked on LB Solutioning for Various applications.
- Worked on BCP and DR Setup.
- Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
- Collaborated with clients to determine project specifications and scope.
Team Lead – Siebel Admin
Tata Consultancy Services
10.2013 - 05.2015
- Siebel 8.1 and Siebel 7.5 Server Administration.
- Siebel Active-Active Upgrade Expert 7.5 to 8.1
- Release Management
- Siebel Product Administration
- Optimized system functionality with effective configuration management and troubleshooting strategies.
- Improved Siebel system performance by conducting regular system audits and implementing necessary updates.
- Facilitated smooth integration of third-party applications into the Siebel environment, expanding available features for endusers.
- Siebel Active-Active Setup
- Oracle Active-Active Golden Gate Design and Implementation
Team Lead – Siebel Admin
Tata Consultancy Services
07.2012 - 09.2013
- Team Management and Activity Planning.
- Configuration of Gateway Server, Siebel Server and Web Server on Solaris.
- LDAP Configuration, SSO Implementation and Siebel CTI Integration.
- BIP Integration for Siebel.
- Siebel Patch upgrade
- Repository Migration, SRF Replacement and Deployment related admin activity Planning.
- Exposure to hardware architecture.
- Worked on Shell Scripting for Server Health Monitoring.
- Trouble shooting the issues.
- Worked on downtime Planning and Release Management
Team Lead – Siebel
Tata Consultancy Services
11.2009 - 06.2012
- Worked in Siebel Server Administration on AIX.
- Legacy System Migration to Siebel System.
- Siebel EIM and Scripting Expert.
- Data Center Operations.
- Fusion Middleware and Provision System Operations.
- Siebel Enterprise Installation and Configuration.
- Siebel Server Maintenance and Deployment.
- Responsible for overall technical and functional support of Siebel CRM application.
- Responsible for Documented the changes in environment and User help.
- Responsible for team management and task assignment.
- Responsible for handover and Sign off process of deliverables.
Team Member and Developer
Tata Consultancy Services
10.2008 - 10.2009
- Implementation of application layer using ASP. NET and C#
- Validations using java scripts. Developed presentation layer using server-controls, HTML controls and user controls
- Webpage Designing using asp.net along with SQL Server 2005 as Database
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Engineering Technology - Electronics And Communication Engineering
National Institute of Engineering
Mysore, India 04.2001 -
Skills
Design leadership
Siebel Administrator
Integration planning
Data center management
ITIL framework
Project management
Database administration
Performance optimization
Virtualization technologies
Enterprise architecture
Disaster recovery planning
Monitoring and analytics
Quality assurance
Information security
Software
Oracle/MYSQL Databases
Solaris/Linux/AIX/Windows
Site24/7,SDP Cloud,SAM,IPAM,SSL Key Manager,Cyberark PAM
Grafana,Influx,ELK,Prometheus,Google RBM
Palo Alto XDR, CrowdStrike,SIEM
Cricket
Adept at both batting and bowling, with leadership experience as captain and a consistent performer in high-pressure situations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Infrastructure Architect
Tata Play Ltd
07.2019 - Current
Technical Architect – Enterprise Admin
Tata Consultancy Services
06.2015 - 06.2019
Team Lead – Siebel Admin
Tata Consultancy Services
10.2013 - 05.2015
Team Lead – Siebel Admin
Tata Consultancy Services
07.2012 - 09.2013
Team Lead – Siebel
Tata Consultancy Services
11.2009 - 06.2012
Team Member and Developer
Tata Consultancy Services
10.2008 - 10.2009
Bachelor of Engineering Technology - Electronics And Communication Engineering
National Institute of Engineering
04.2001 -