SWAPAN RAJBHAR
Shyamnagar
Summary
As a claim Adjuster, I handle auto CV claims of the entire Kolkata, Howrah, North 24 Pargans as well as South 24 Parganas & hooghly location. I have over 02 years of experience in the general insurance industry, working with reputed company Tata AIG General Insurance. I handle all major claims & Net of salvage claims, maintain the TAT, coordinate with brokers, surveyors, producers and Focus on customer service and providing prompt and accurate claim responses. Also have over 10 years experience with CV after market industries, maintenance, warranty Claim inventory management.
Overview
12
12
years of professional experience
Work History
AUTO CV CLAIM ADJUSTER
Tata AIG General Insurance Company Ltd
Kolkata
07.2022 - Current
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Negotiated settlements with claimants, attorneys and other parties.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Provide Solutions for grievance/escalation cases
- Analysis the loss with inline damages of vehicle
- Maintained Average Claim Payment(ACP).
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Maintained detailed records of all claim activities in a timely manner.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Decreased loss ratios through fair and timely claim processing.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Utilized claim handling software to document and manage claim files efficiently.
SERVICE ENGINEER
VE Commercial Vehicles Ltd
Asansol
06.2016 - 06.2022
- Looked off road mining dump truck(Volvo)after market customer site support under ECL coal project
- Maintain the vehicle preventive maintenance, warranty claims, inventory management of vehicle spare parts.
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Performed preventive maintenance of customer systems as per schedule.
- Responded quickly to emergency calls from customers regarding technical issues.
- Provided technical support for customers on site or remotely via phone or email.
- Analyzed complex problems and identified root causes of system failures.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Service Technician
Calcutta Transport Corporation
Kolkata
04.2015 - 05.2016
- Routinely inspected bus for preventive and emergency maintenance needs.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired bus and equipment to confirm proper functionality.
- Kept records of parts and equipment used in bus to update inventory.
- Communicated with distributors to acquire necessary equipment for bus route operation
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Service Technician
HLF Service Ltd
New Delhi
02.2012 - 03.2015
- Inspected buses for proper operation and safety hazards prior to use.
- Conducted preventive maintenance on a buses variety of machines and systems.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
- Provided technical support to customers over the phone and in person.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Education
NS Polytechnic
Bardhaman West Bengal Insurance Institute Of India
Karnataka State University
NCVT
George Telegraph Training Institute
Kolkata Skills
- Damage Assessment
- Claims Investigation
- Policy Interpretation
- Claims Processing
- Insurance fraud expertise
- Legal Compliance
- Coverage assessments
- Claims file management processes
- Claims investigations
- Team Work
- Adaptability
- Automobile appraisals
- Allocating claims
Timeline
AUTO CV CLAIM ADJUSTER
Tata AIG General Insurance Company Ltd
07.2022 - Current
SERVICE ENGINEER
VE Commercial Vehicles Ltd
06.2016 - 06.2022
Service Technician
Calcutta Transport Corporation
04.2015 - 05.2016
Service Technician
HLF Service Ltd
02.2012 - 03.2015
NS Polytechnic
Insurance Institute Of India
Karnataka State University
NCVT
George Telegraph Training Institute
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