Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Declaration
Timeline
Generic

Swapna B

Hyderabad

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.

Overview

1
1
year of professional experience

Work History

Digital Interaction Associate

Tech Mahindra
Hyderabad
04.2023 - 07.2024
  • I have 22 months of experience working in Tech Mahindra in the UPS process.
  • UPS (United Parcel Service) is an American multinational company specializing in shipping, receiving and supplying chain management.
  • It was founded in 1907 and is one of the world's largest courier companies.
  • Collaborated with teams to analyze project requirements and deliver solutions.
  • Provided customer service support for inquiries, complaints, and returns.
  • Built relationships with customers by providing friendly customer service.

Education

Bachelor of Commerce - Commerce

RBVRR Women's College
Hyderabad
06-2014

Skills

  • Customer service
  • Decision making
  • Team collaboration
  • Customer interaction
  • Data entry
  • Shipment processing

Languages

Telugu
First Language
Telugu
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Accomplishments

  • Received the Best Performer award for two consecutive months in R&R

Declaration

  • I hereby mention that all the details are genuine and up to my knowledge

Timeline

Digital Interaction Associate

Tech Mahindra
04.2023 - 07.2024

Bachelor of Commerce - Commerce

RBVRR Women's College
Swapna B