SWAPNAA PANKAJAKUMAR

Results-driven Operations Manager with forward-thinking approach centered on company success and competitive growth.

Skilled Executive with 19 years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, migration set up and risk governance

• Skilled Migration specialist managed numerous complex functional migrations from APAC, EMEA and NA regions to India ensuring process stability.
• Successfully managed multiple internal audits with favorable outcomes. Proficient in establishing and maintaining resilient operational processes.
• Showcased exemplary efforts in generating an approved cost save of 13 FTE only in the last 2 years and eliminating resourcing in high cost locations resulting in significant cost savings.
• Successfully absorb a 15% year over year spike in volume without any incremental staff, utilizing technology driven solutions and process optimizations to ensure seamless operations and exceptional service delivery.
• Led the resiliency and concentration risk remediation efforts by setting up new team in Manila for Trade finance operations and Digital document services. Collaborated with to manage the RIF efficiently without any impact to staff.
• Knowlede of overseeing the implementation of cutting edge technologies such as BOT (Robotic Process Automation), NLP (Natural Language Processing) and several low code/no code solutions within the banking division.

• Q2-2023 D&PS Quarterly Excellence Award - Knowledge Initiative
• 003-2023 D&PS Quarterly Excellence Award for build scale and efficiency

• Currently leading 250+ Documentation specialists in Bangalore for wholesale payment operations, as part of Digital document services.
• Build a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results and also focus on improving efficiencies leading to cost saves.
• Reduced operational expenses by identifying areas for improvement and implementing cost-saving measures.
• Cultivate and maintain strong relationships with key clients, stakeholders by understanding their needs and delivering tailored banking solutions
  to meet their objectives.
• Collaboratively work with senior business stakeholders to ensure compliance with regulatory obligations, taking a commercial and practical approach to risk-based challenges and offering appropriate solutions
• Led the strategic implementation of establishing a new site by recruiting and training a team in Argentina. Additionally, actively engaged in initiating the set up of third site, assembling a 50 member team from the ground up.
• Drive effective solutions and remediation of compliance concerns raised by regulators and/or auditors
  Develop an audit ready framework by establishing robust processes and procedures to ensure that all aspects of the organization are compliant