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Career Objective: To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.

Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.

Application Support and IT Service Management Specialist with over 5 years of experience in L2 and L3 support, application deployments, performance monitoring, and incident management. Expertise in tools like ServiceNow, SAP, Salesforce, ITIL Service Management and performance testing. Adept in troubleshooting, providing end-user support, system administration, and cross-functional collaboration. Skilled in SLA management, technical documentation, root cause analysis and team training. Passionate about contributing to a growth-oriented organization while continuously enhancing technical expertise.

Results-driven experience in requirement gathering, stakeholder communication, and Agile project management. Skilled in translating business needs into clear user stories, facilitating cross-functional collaboration, and ensuring smooth project execution. Proficient in Azure Boards for backlog management and tracking progress. Adept at conducting daily stand-ups, coordinating with teams to resolve issues, and maintaining strong client relationships. Passionate about optimizing business processes and delivering value-driven solutions.

Highly motivated Software Engineer, skilled in supporting microservices architectures, incident management, task automation, troubleshooting, and delivering efficient solutions. AWS Certified, proficient in Java, production support, operations, monitoring tools. Committed to continuous development and contributing to organizational growth.

Swapnendra Singh

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Application Support Engineer

Network Support Analyst

Java J2EE Trainee

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B.Tech -

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Application Support Engineer

Network Support Analyst

Java J2EE Trainee

B.Tech -

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