SWAPNESH KUMAR DWIVEDI

Key Responsibilities:

• Developing and implementing branch development strategies: Identifying new business opportunities, improving existing branch performance, and optimizing customer service.

• Achieving business goals: Driving sales, cross-selling products and services, and building strong customer relationships.

• Handling retail and corporate loans: Originating and managing loans for individuals and businesses.

• Ensuring compliance: Adhering to regulatory standards and guidelines.

• Training and team building: Involve in training and mentoring branch staff to improve sales and service skills.

• Performing branch transactions and authorizations: Handling day-to-day banking operations and authorizing transactions.

• Customer relationship management: Building and maintaining strong relationships with existing and potential customers.

• Marketing and sales: Promoting the bank's products and services to attract new customers and generate new business.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Maintained knowledge on banking products and distribution to provide optimal service support.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Managed customer relationships effectively.

• Managed routine client demands.

• Recommended suitable bank schemes and policies to meet customer needs.

• Cash management.

• Monitored various mandatory reports including Loan Arrears and Trial Balances.