Swapnil Awale
Pune
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
Work History
Analyst-Operations
Allstate India Private Limited
Pune
08.2018 - Current
- Working as Total Loss Processor for Claims Services
Department (Automobiles). - Handling multiple tasks to issue Customer and Lien
Holder Payments - Take Follow up via email on Total loss package
- Analysing claims and ascertaining if they are covered
under the policy - Assisting claims adjusters in unusual claims and
authorizing claims payments - Ability to handle Emails and Data Entry Duties - Skilled in
claims handling and investigations - Also worked as a Ops trainer maintain cloud based
SharePoint tracker, conduct cross-skill training, support
to respond to queries, Do error analysis, Conduct 1-0-1
with slow learners, Conduct monthly PKT for their
respective team, Maintain reports like Update/Gap
tracker - Identified and resolved problems through root cause analysis and research.
Associate
Tata Consultancy services LTD, Pune
Pune
10.2015 - 08.2018
- Conducting research and investigation of all
discrepancies - Notifying supervisor about all issues and trends when
required - Handling client query through email
- Reporting all issues to supervisor as needed
- Maintains error logs and responsibility of house keeping
- Responded to insured queries & updated policy details as
per request
Education
B.Com -
Marathwada Mitra Mandal College of Commerce
Pune04.2014
HSC -
Marathwada Mitra Mandal College of Commerce
Pune04.2011
SSC -
Range Hills Secondary School
Pune04.2009
Skills
- Team Player
- Problem Solving
- Quick Learner
- Flexible
- Process Improvement
Additional Information
HONOR AWARDS
- Winner Edison award for task elimination and restructure
- Worked as an OPS Trainer for 60 trainee for the team Letters and
Packages. - Achieved various behavioural competencies in insurance industry
- Awarded as Top Performer in MCO salvage Pune Team
- Awarded as the golden compass award of the month for Jan and
Feb 2021.
Timeline
Analyst-Operations
Allstate India Private Limited
08.2018 - Current
Associate
Tata Consultancy services LTD, Pune
10.2015 - 08.2018
B.Com -
Marathwada Mitra Mandal College of Commerce
HSC -
Marathwada Mitra Mandal College of Commerce
SSC -
Range Hills Secondary School
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