Accomplished manager with expertise in operations management and customer service, currently at Flyga Auto Pvt Ltd. Enhanced customer satisfaction by overhauling service protocols, achieving significant cost savings. Skilled in strategic planning and relationship building, with a proven track record in financial management and team leadership. Adaptable and self-motivated professional.
Hi, I’m
Swapnil Kadam
Manager - Pre owned Cars
Pune,MH
Summary
Overview
13
years of professional experience
Work History
Flyga Auto Pvt Ltd
Manager - Pre Owned Cars
04.2024 - Current
Job overview
- Managed vehicle purchase and sale transactions.
- Cultivated strong customer relationships through consistent follow-ups.
- Performed detailed price assessments based on market trends and vehicle specifications.
- Conducted comprehensive vehicle refurbishments.
- Streamlined delivery handover through effective documentation.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Girnarsoft Automobiles Pvt Ltd
Inspection Engineer
01.2024 - 04.2024
Job overview
- Performed detailed evaluations of diverse car models, including high-end brands.
- Enhanced customer rapport to facilitate seamless deal closure.
- Contributed to cost savings through effective management of resources during inspection projects.
- Improved inspection processes by incorporating innovative technology, streamlining overall operations.
- Participated in regular training sessions to stay current on industry best practices and enhance technical expertise as an Inspection Engineer.
- Provided detailed reports on inspection findings, ensuring accurate documentation of all necessary information.
Cars24 Pvt Ltd
Parking Evaluator
02.2022 - 03.2023
Job overview
- Managed essential multiple queries from channel partners about their vehicle purchases.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Established strong relationships with clients, ensuring clear communication throughout the evaluation process.
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Streamlined the evaluation process for increased efficiency, leading to faster decisionmaking.
- Implemented quality control measures that significantly reduced errors in evaluations and reports.
Cars24 Pvt Ltd
Sr. Evaluation Enigineer
07.2018 - 02.2022
Job overview
- Conducted inspections for a wide range of vehicles, including luxury brands.
- Assessed financial requirements for refurbishment.
- Built rapport with clients to ensure efficient finalization of deals.
- Collaborated effectively to meet both personal and group objectives.
Car Mentors Marketing
Sales Consultant
09.2017 - 05.2018
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Wonder Cars Pvt Ltd
Sourcing Executive
09.2016 - 03.2017
Job overview
- Performed evaluations on a range of Maruti and mass market cars.
- Assessed financial requirements for refurbishment.
- Conducted market research to prepare competitive offers based on evaluation reports.
- Facilitated customer negotiations to achieve seamless transactions for both new and pre-owned vehicles.
- Collaborated with manager to align on objectives and priorities.
Sehgal Autoriders Pvt Ltd
Sourcing Executive
09.2016 - 03.2017
Job overview
- Conducted assessments of primarily Maruti and mass-market brand vehicles.
- Assessed financial requirements for refurbishment.
- Evaluated market data to create competitive offers.
- Facilitated successful deal closure ensuring customer satisfaction.
B U Bhandari
Trainee Engineer
07.2013 - 07.2014
Job overview
- Performed thorough inspections and created refurbishment details for vehicles undergoing service.
- Conducted repairs and servicing in alignment with job card requirements.
- Skilled in diagnosing and troubleshooting technical issues.
- Conducted comprehensive final testing of vehicles post-repair.
Education
Dr. B. N. Purandare SchoolLonavla
High School Diploma from Automobile
03.2013
University Overview
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Financial management
Business development
Relationship building
Documentation and reporting
Sales techniques
Trend analysis
Problem-solving abilities
Teamwork and collaboration
Multitasking Abilities
Positive attitude
Self motivation
Adaptability and flexibility
Team building
Timeline
Manager - Pre Owned Cars
Flyga Auto Pvt Ltd
04.2024 - Current
Inspection Engineer
Girnarsoft Automobiles Pvt Ltd
01.2024 - 04.2024
Parking Evaluator
Cars24 Pvt Ltd
02.2022 - 03.2023
Sr. Evaluation Enigineer
Cars24 Pvt Ltd
07.2018 - 02.2022
Sales Consultant
Car Mentors Marketing
09.2017 - 05.2018
Sourcing Executive
Wonder Cars Pvt Ltd
09.2016 - 03.2017
Sourcing Executive
Sehgal Autoriders Pvt Ltd
09.2016 - 03.2017
Trainee Engineer
B U Bhandari
07.2013 - 07.2014
Dr. B. N. Purandare School
High School Diploma from Automobile