Swapnil Vilas Parab
Dombivli
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 13 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Associate
WNS Global Service Pvt. Ltd.
04.2017 - 06.2024
- Worked on day-to-day oracle P2P transaction issue.
- Master data Management, New Item creation.
- New Supplier Creation.
- Testing of P2P transaction as per the requirement.
- Creation on SOP for various process to be provided to end user as user guide.
- Worked on British Gas Service wherein we are solving customers enquires relating to their energy supply, billing, payments etc.
- Dealing in queries related to setting up of Direct Debit, standing order, Installment plan, putting customer on cash or cheque quarterly billing.
- Managing the Account of Gas, Electricity customers across UK.
- Set the Payment method of the customer.
- Managing the Probate customer.
- Advising on tariffs that best suit their consumption.
- Booking appointments meter exchange.
- Generating invoices on customer’s meter readings.
- Sending refund of the credit balance to customer.
- Booking high level of complaints.
Associate
Wipro Ltd.
09.2016 - 03.2017
- Analyzing and maintaining accurate details of various types of Physicians in NDB system.
Junior Associate
BNP Paribas India Solutions (ISPL)
02.2015 - 02.2016
- Cheque Collections:
- Marking paid liquidations of cheques deposited at 8 BNPP branches under local clearing as per TAT.
- Return liquidations of cheques as per report received from correspondent bank.
- Generating of client daily and monthly MIS.
- Transaction processing of local cheques deposited at correspondent bank locations.
- Debit checking and Credit checking of the clients.
- Easy-pay Payments:
- Handling online bill payment module for prestigious customers like Reliance Communications, Viom & Bharti infra independently, this includes payment of their bills, reconciliation.
- Liaising with various Bill payment agencies for Seamless payment of bills.
- Monitoring of MIS on day-to-day basis.
Assistant Data Entry Operator
Indian Oil Corporation Limited
07.2011 - 01.2015
- Invoice booking of Del - Credre Associates& Consignee Stockiest service charges bills.
- Collection of Monthly Vat Report & Vat Returns of CS point.
- Sending of discount Credit Notes to Customers / Del - Credre Associates & Consignee Stockiest.
- Monitoring of Pending C & F form status to Del - Credre Associates / Field Officers.
- Monthly Account reconciliation of customers and sending customer’s ledger’s as and when required by them.
- Extract of C Form Annexure through Oracle.
- Attending mails and correspondence on daily basis and resolving queries of customers. Maintaining records and filing.
- Petro Chemicals Finance Department
Education
B.Com. -
MUMBAI UNIVERSITY
MS-CIT -
HSC -
MAHARASHTRA BOARD
SSC -
MAHARASHTRA BOARD
Diploma in Office Automation and Graphics - (Windows-XP, MS-Office 2003, D.T.P., Tally 9, Front page & Internet)
Skills
- Oracle P2P processing
- Customer relationship management
- Billing inquiries handling
- Process documentation
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Complaint resolution
- Customer interaction
- Customer service
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and belief.
Timeline
Senior Associate
WNS Global Service Pvt. Ltd.
04.2017 - 06.2024
Associate
Wipro Ltd.
09.2016 - 03.2017
Junior Associate
BNP Paribas India Solutions (ISPL)
02.2015 - 02.2016
Assistant Data Entry Operator
Indian Oil Corporation Limited
07.2011 - 01.2015
B.Com. -
MUMBAI UNIVERSITY
MS-CIT -
HSC -
MAHARASHTRA BOARD
SSC -
MAHARASHTRA BOARD