Swapnil Pidd
Pune
Summary
9+ years of experience in Networking field. Currently working in operations, complaint resolution, change management, traffic monitoring/ analysis and coordination with business circle for premium customers.
Overview
11
11
years of professional experience
Work History
L2 Carrier Support Enginner
Vodafone Idea LTD
Pune
10.2017 - Current
- Performance & capacity management of 3000 trunk Groups, 200 international carriers, More than 2500 Enterprises Customers (SIP Trunking, ITFS,TFN, PRI Services)
- First and Second level of handling Operators & International Carriers complaints in NLD/ILD/TFS/SIP Trunking network and provides resolution within the MTTR.
- Proactively Troubleshooting and Resolving of all the Performance parameters (Like ASR, NER, ETI, ACD, Utilization) of all Services,carrier and Enterprises Customers.
- Routing Modification in soft switches in live network to avoid Major MOU loss in Outages.
- Troubleshooting and resolving international VoIP carrier complaints with help of. pcap trace analysis and CDRs.
- Working on packet loss, FAS, one-way audio, DTMF, LOW ASR/ACD, MOS issues.
- Coordinating with various internal stake holders to help carrier for live testing & also perform changes in route as per their suggestion.
- Identify Junk Traffic and filter out with originating carrier.
- Proactively Monitoring the Internation Roaming Prefered and non prefered tie-ups.
- Responsible for informing both Management and customers (Carriers/Operator) about planned/unplanned outages or incident that may occur in the Network as well as incident escalations if the need be.
- Handling emergency situation and quick recovery in emergency situation.
Service Level Data Analyst
Vodafone India Limited
Pune
06.2016 - 09.2017
- Working closely with Service Reporting Analyst who reviews and analyses data to assess end-to-end service achievement, identifying positive or negative trends
- Auditing & Coaching, Process correction and close-looping from audited data. Publish dashboards, identify & analyse process & Network hygiene indicators.
- Reduce the number of incidents being recorded by the service desk, by proactively the preventing occurrence of incidents and problems within the Telecom infrastructure.
- To Produce Major incident Reviews (MIRs) for all P1 incidents (and P2, depending on the Service Impact) & interface with incident management / Application (Tool) Management (Vendor) team to provide Root Cause/Trend analysis on incidents.
- Establish trend analysis as a standard vehicle for proactive problem Management by analyzing historical data to identify and eliminate potential incidents before they occur.
- Use problem Tracker to review the problems currently open to aid in chasing referral groups and share with service management.
- Ensuring that all service level agreements (SLAs) for services across the organization are delivered according to specifications ( agreed service levels)
- Automation of different reports on BO to analyse the customer count, SLA, Alert trend, MTTR and KPI degradation with respect to service outage.
Projt Co-ordinator
Aircel Limited
Pune
12.2014 - 11.2015
- Coordination & Management of Engineers’ team to achieve the given target for commissioning and integration of BTS sites.
- Management of the material movement for the site installation.
- Quality audit and Acceptance Test (PAT) with Documentation.
- Survey and Quality Audit of BTS Sites.
- Resolving Network issues to allow continuation of the customer service and maintain SLA’s.
- Support to Maintenance team (Huawei) like IP’s Owner issue, Faulty Hardware, Power, RF, LOS, and Theft Issue.
- Checking performance of network with the help of BBH/NBH reports.
- Co-coordinating with IP Providers regarding the Cell site RFI (Ready for Installation) Work; providing the purchase request and handing the billing for the same.
- Providing accurate routing information to ensure that delivery times and locations are coordinated.
Opex Audit Enginner-L1
TATA COMMUNICATION TRANSFORMATION SERVICRS LTD
Pune
04.2014 - 09.2014
- GIS Survey for ISP (Client- TTML Pune): Primitive analysis of patch cord from FDF to MUX, Audit the capacity of MUX and how many ports utilized & Up gradation of Audited data in GIS software.
- GIS Survey for OSP (Clients- TTML Pune & TCL Pune): Descriptive auditing of fiber cables traversing along with closer, up gradation of audited data in GIS Software.
Education
B. E - Electronic & Telecommunication
DACOE KARAD
Diploma - Electronic & Telecommunication
P.V.P.I.T Budhgaon
Skills
- NOC Experience (handling Reactive and Proactive SD Carrier, Enterprises Tickets)
- Automated the Proactive, Real Time Alerts to reduce Action time, MTTR and avoid Complaints
- Knowledge of SIP Protocol (RFC 3261) Knowledge on end to end call flow (RFC5359)
- Real Time Monitoring the latching failure rate and Trascation count for Outbound Internation Roaming Customer as per company tie-ups with IR partner
- Routing Configuration an Troubleshooting skills in Oracle SBC,Genband, Softswitches and GTT Portal Dail Plan
- Traces Capturing on Wireshrk,Anritsu,SBC and soft switchs
Tools
- PROTOCOLS's: VOIP,SIP,SDP,RTP and ISUP.
- SBC: Oracle an Genband.
- Softswitches: NSN, ATCA, Huawei -UGC3200,Softex.
- Performance & Capacity Management Tools: PM Portal and MYCOM
- Moitoring Tool: SMS Content, Anritsu eolive, Clear code Analyzer (SBC) and Sevone
- TracingTool: Anritsu and Wireshark
- Ticketing Tool: ITSM Tool (HP Client) and GTT.
Timeline
L2 Carrier Support Enginner
Vodafone Idea LTD
10.2017 - Current
Service Level Data Analyst
Vodafone India Limited
06.2016 - 09.2017
Projt Co-ordinator
Aircel Limited
12.2014 - 11.2015
Opex Audit Enginner-L1
TATA COMMUNICATION TRANSFORMATION SERVICRS LTD
04.2014 - 09.2014
B. E - Electronic & Telecommunication
DACOE KARAD
Diploma - Electronic & Telecommunication
P.V.P.I.T Budhgaon